Customer Service Team Lead
Customer Service Team Lead
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Job Description
Job Description:
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Supervise daily operations of the inbound customer service team.
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Monitor call volumes service levels and team performance
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Handle escalated customer issues and ensure prompt resolution.
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Train new team members and facilitate continuous learning and upskilling.
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Generate and present performance reports to management.
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Ensure adherence to company policies processes and quality standards.
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Handle inbound calls from customers in a professional efficient and friendly manner.
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Resolve customer queries related to products services billing or technical support.
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Maintain accurate records of interactions and follow up on pending issues.
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Deliver excellent service by following company guidelines and policies.
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Stay updated on products processes and customer service best practices.
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Identify process gaps and recommend improvements to enhance service delivery.
Employment Type
Full-time
