Customer Success Manager- bilingual (EnglishSpanish)
Customer Success Manager- bilingual (EnglishSpanish)
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Job Description
Build the Path Forward
At Path Robotics were attacking a trillion dollar opportunity - doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big hard problems are what Path tackles every day and our people are our greatest asset to get that job done. Our intelligent hardworking team of people do the impossible every single day yet remain incredibly kind humble and always ready to support one another.
We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Paths products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated supportive and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet!
The position may be located at our Columbus Ohio headquarters or operated remotely with an expectation of increased travel to our office.
What Youll Do
- Be the primary point person for multiple customers across North America
- Own the customer post signature through to on-going customer support including the cross functional coordination with our internal deployments team
- Be the voice of the customer internally between product engineering and sales
- Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems
- Own customer utilization of our robotic systems for all of your accounts
Who You Are
- Fluent in both English and Spanish (written and spoken) with the ability to communicate technical and business concepts effectively in both languages
- Travel as needed (up to 30% of the time) to customer sites to build relationships provide support and better understand the customers business operations
- Experience communicating around technical subjects with non-technical individuals
- Capable of negotiating with stakeholders (internal and external) at an executive leadership level
- Customer obsessed and care deeply about customers getting value from our products and services
- Excited by the prospect of growing a book of business with modern monetization strategies
- Detail-oriented person that can operate in a fast paced environment and adapt quickly
- Excited by the opportunity to be a part of a venture-backed startup where your work will have an immediate and direct impact
- Passionate about what you do and enjoy working in a collaborative environment
Who We Are
At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Why Youll Love It Here
- Free lunch every day at the office!
- Flexible PTO
- Medical Dental and Vision insurance with an option for 100% coverage on monthly medical premiums for you and any dependents (nothing comes out of your paycheck!)
- 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for thebirthing parent (12-14 weeks total)
- 401K through Empower
- Paid Referral Bonus
Job Type: Full-time
Required Experience:
Manager
Employment Type
Full Time
