Library Student Assistant
Library Student Assistant
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Job Description
Who we are
At Torrens University Australia making a difference is in our DNA. As a Certified B Corporation we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives families communities and the world. Thats why were on a mission to increase access to higher education so learners from all walks of life can chase their dreams.
Whats the job
The Library Student Assistants will work closely with Library staff to support students in accessing and using Library services particularly digital collections online tools and self-service resources. They will provide front-line customer service across physical and online Library spaces including assisting students with simple enquiries and referring more complex questions to the appropriate Library staff.
These roles align with Torrens University Australias Strategic Plan and the Librarys Tiered Service Model supporting the delivery of accessible responsive and engaging services that build students academic digital and information literacies.
The work hours of the Library Student Assistants will vary based on service demand across the study period (e.g. Trimester) and the operational budget as well as the specific campus needs.
We are seeking Library Student Assistants to work casually at the Adelaide campus and also at the Brisbane campus. A small pool of candidates will be appointed at each location to fulfil service demands on a rostered basis. Full paid training provided.
Accountabilities:
Assisting students and staff with accessing the library website catalogue subject readings LibGuides and other digital resources.
Providing simple front-line support for queries about using the digital library and self-service tools.
Supporting students and staff in navigating the digital library through online help channels such as FAQs LibChat and instructional videos.
Promoting Library services and resources through orientation activations and student engagement activities.
Referring more complex or specialised enquiries (e.g. in-depth research support copyright or academic integrity issues) to Librarians or other relevant staff.
Maintaining accurate records of service interactions where .
We Are Looking For:
A current TUA student or recent TUA graduate who has completed their degree in the last 12 months
Strong communication skills and confidence in engaging with a diverse student cohort.
Ability to work independently and as part of a team.
Strong organisational and time management skills.
Digital competence and confidence in using online systems and tools.
Problem-solving skills with the ability to identify when referral is .
Applicants should address these points in their brief cover letter - how to apply listed below.
Why join us
Bold modern and agile were Australias fastest-growing university going from 164 students in 2014 to 40000 alumni across 115 countries and 2000 staff 2020 Australian Financial Review named us one of the countrys most innovative companies. As we continue to establish ourselves as a truly global university we never lose sight of our student-centric approach. Supported by teams of passionate people youll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race colour religion age ethnicity gender identity sexual orientation disability or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact for confidential support to ensure an equitable barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.
To learn more about what makes Torrens University Australia a great place to work visit love to hear from you.
To Apply for this role:
To apply for the role submit an up-to-date resume as well as a brief cover letter that addresses the selection criteria and potential availability for a work roster.
Applications will close on Monday 15 September 2025 at 11.59pm.
Job Reference:R28161
If you require a reasonable accommodation to complete our application process please contact our Human Resources Department at
Employment Type
Part-Time
