Client Support Coordinator - International
Client Support Coordinator - International
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY
Perform daily customer service activities for international accounts. Those activities include customer service functions system setup and maintenance issue resolution and warehouse point of contact.
RESPONSIBILITIES
- Receive customer inquiry calls and emails.
- JDE set up for new and existing client destination countries.
- JDE shipping/receiving to support Armada East Point shipping.
- Process customer orders received electronically or via fax. Includes order entry.
- Address daily stock out notices presented by Warehouse Operations.
- Process customer requested credits; obtain approval process credit orders and adjustments to inventory as necessary.
- Interact with all departments and warehouse locations to ensure timely and accurate execution of outbound orders.
- Assist customers suppliers warehouse locations and carriers in resolving issues.
- Assist Accounts Receivable with resolving customer payment discrepancies.
- Work collaboratively with government officials during inspections.
- Assist with Claims Department as needed.
- Compile and generate account specific performance metrics.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- None
QUALIFICATIONS:
Education and Experience Requirement
Minimum:
- 1-3 years Customer Service experience plus any combination of
- Strong relationship management and networking skills.
- Associates degree or relevant work experience
Preferred:
- Bachelors degree in Business or Logistics
Language and Technical Skills requirement
- General understanding of business distribution and transportation terms and concepts.
- Proficient in Microsoft Word Excel required; Access ERP applications preferred
- Solid problem solving skills with demonstrated experiences of individual and team based problem solving.
- Excellent communication skills including listening written oral and demonstrated group presentation
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting and computer/phone usage.
- Minimal travel required. The expectation is for less than 5% travel.
Disclaimer
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended however to be an accurate reflection of those principal job elements essential for making decisions related to job performance employee development and compensation. As such the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.
Required Experience:
IC
Employment Type
Full-Time
