Industry/Sector
Not Applicable
Specialism
IFS - Operations
Management Level
Manager
Job Description & Summary
At PwC our people in legal services offer comprehensive legal solutions and advice to internal stakeholders and clients maintaining compliance with regulations and minimising legal risks. These individuals provide strategic guidance and support across various industries.
In legal operations at PwC you will focus on managing and optimising the operational aspects of a legal team. Your work will involve streamlining processes implementing technology solutions and developing strategies to increase efficiency and reduce costs. You will be responsible to collaborate with cross-functional teams oversee vendor relationships and provide data-driven insights to support decision-making and improve overall legal department performance.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Skills Required:
- Strong financial acumen and budgeting and reporting expertise.
- Includes a solid understanding of budgets forecasting and reporting tailored to different user groups.
- Skilled in analyzing data to generate key insights.
- Technically proficient and tech-savvy with advanced excel Alteryx and Power BI skills.
- Preferred experience using Gen AI tools to automate business processes. Excellent English communication skills both verbal and written with the ability to effectively engage and collaborate with key stakeholders both inside and outside the OGC.
- (Outside counsel and vendors) Ability to work independently and lead calls with attorneys and engagement client teams Ability to exercise sound judgment recognizing the gravity and sensitivity of information handled.
- Process improvement expertise in identifying inefficiencies and implementing streamlined processes and best practices.
- Able to understand and process regulatory requirements and to help ensure legal operations align with compliance standards.
- Working under tight deadlines and working flexibly to accommodate competing needs; Experience in legal operations preferred.
- Working hours preferred overlap with Eastern Time up to 12PM
Overall Responsibilities
- Assist in key OGC operational processes and deliverables including the preparation and dissemination of quarterly monthly and ad hoc leadership reports.
- Support financial areas such as the quarterly loss reserve review process supporting forecasting and budgeting processes including coordinating communication providing guidance and collaborating closely with OGC attorneys
- Apprised in OGC matters ensuring data maintained in matter management system is sound including new matter intake oversight of timekeeper activity and reconciling between systems
- Serve as the primary liaison with OFRO to ensure accurate and timely reporting and monitoring of employment litigation metrics.
- Drive continuous improvement initiatives within the legal cost reimbursement process including automation efforts stakeholder engagement and ongoing process optimization.
- Work with Tax team for year-end tax settlement reporting activities ensuring completeness accuracy and compliance with regulatory requirements.
- Provide leadership and strategic direction for special projects including vendor management for security controls.
- Demonstrate strong change management capabilities to drive adoption of innovative technologies including AI fostering a culture of forward-thinking and continuous advancement.
- Assume responsibility for additional discrete OGC operational functions.
Travel Requirements
Not Specified
Job Posting End Date
September 30 2025
Required Experience:
Manager