HR Representative, People Services Center
HR Representative, People Services Center
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1 Vacancy
Job Description
At VF we strive to foster a culture of belonging based on respect connection openness and authenticity. So before we get to the job details take a minute to learn a little more about us our values and our culture - visit VF Careers or .
What will you do
A day in the life of a HR Representative People Services Center at VF looks a little like this.
HR Representative People Services Center-
Were looking for a dedicated and detail-oriented individual to join our team in a key role that supports our employees across a wide range of HR-related topics. As anHR Representative within the People Services Center you will be the first point of contact for inquiries received via phone email voicemail fax and other channels such as chats.
This role supports both internal and external customers including subject matter experts HR partners active employees and former team members.
You will be part of a centralized team focused on resolving Tier 1 inquiries throughfirst-call resolution while also providing intermediate support for more complex benefit-related issues and system navigation cases where issues require further investigation youll assist in research escalation and resolution efforts.
Due to the nature of the information handled this position requires a high level ofdiscretion and confidentiality. All work must comply withHIPAA regulationsand internal data privacy standards.
Lets break down that day-in-the-life a bit more.
General HR questions around topics such as time off new hire questions Workday password resets and policy questions.
Payroll-related questions
Unemployment Benefits- Specifically working with our vendor Thomas and Company.
Employment and Income Verifications
Government and Court Requested Documentation
Insurance benefits (health dental vision short-term disability long-term disability accidental death and dismemberment etc.)
Retirement and pension plans
Demonstrates a strong understanding of thecase management approach ensuring accurate timely and consistent resolution of employee inquiries.
Effectively handlescomplex casesby applyingroot cause analysisto identify underlying issues and provide comprehensive solutions.
Responds to a wide range of inquiries with professionalism and empathy viaincoming calls emails chats and voicemails.
Accurately documents all interactions and case details within Workdays case management system maintaining clear and complete records.
Maintains a proactivefollow-up processfor inquiries escalated to Subject Matter Experts ensuring timely resolution and communication back to the inquirer.
Leverages availabletools resources and datato deliver accurate and timely information tailored to each inquiry.
Initiates clear concise and professional communication with bothinternal and external customers sharing relevant information and maintaining effective follow-up procedures. Communication may be verbal or written.
Utilizes theknowledge baseand other reference materials to confidently address questions and concerns.
Educates employees on availableself-service tools such asWorkdayand theWorkday mobile app and provides navigation support to empower users.
Explainsbenefits insurance retirement coverage and responds topayroll-related questionswith clarity and accuracy.
Handlessensitive issueswith discretion diplomacy and a strong commitment to confidentiality.
Proactively communicates with Corporate or Retail Leadership when delays or issues arise in responding to inquiries including initiatingstatus reportsas needed.
Participates inadditional duties and projectsas assigned contributing to team goals and continuous improvement efforts.
What do you need to succeed
We all have unique skills that we bring to work and celebrate every day. For this role there are foundation skills youll need to succeed and excel. Additionally while formal education in a related field is great to have we are most interested in your 1-3 years (minimum)of professional experience ideally in customer service or operations within HR Benefits Retirement or Payroll functions.
The foundation skills you will need in this position are:
High school diplomaor equivalent experience required.
Additional education or certifications in Human Resources Business Administration or related fields are a plus.
Demonstrated experience incustomer service preferably supporting HR-related inquiries.
Familiarity withHR systemssuch asWorkday Thomas and Company and case management systems like Workday Help is highly desirable.
Experience usingGenesysor other call center documentation platforms to manage and track interactions.
Proficient inMicrosoft Office Suite(Word Excel Outlook) and general PC skills.
Comfortable workingflexible hoursto meet operational needs and support global teams.
Core competencies:
Strongoral and written communicationskills with the ability to convey complex information clearly and professionally.
Excellentorganizationalandtime managementskills with the ability to prioritize and manage multiple tasks in a fast-paced high-volume environment.
High level ofattention to detailand accuracy.
Effectiveproblem-solvingandanalytical thinkingabilities.
Ability tonavigate multiple systems and databasessimultaneously.
Stronginterpersonalandlisteningskills with a collaborative and empathetic approach to customer and team interactions.
Quick learner with the ability toabsorb comprehend and retain complex information.
Skilled inidentifying unspoken needsthrough effective questioning and active listening.
Open tocoaching and feedback with a proactive approach to personal and professional development.
Proven success inmetric-driven environmentsfocused on service excellence.
Team-oriented mindset with a commitment tocollaboration and shared goals.
Reliable and dependable with a strong record ofexcellent attendance.
Bilingualcapabilities are a plus and enhance communication across diverse teams.
*Note: This is a hybrid office based position based out of Greensboro North Carolina. Minimum of 3 days in office is required.
Now WE have a question for YOU.
Are you in
#LI-DD1
Hiring Range:
$19.60 USD - $24.50 USD per hourIncentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan sales incentive orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation: You can review a general overview of each benefit program offered including this years medical plan rates on and by clicking Looking to Join VF Detailed information on your benefits will be provided during the hiring process.
Please note our hiring ranges are determined and built from market pay determining the specific compensation for this position we comply with all local state and federal laws.
At VF we value a diverse inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements including but not limited to the San Francisco Fair Chance Ordinance VF will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
