Technical Product Support General
Technical Product Support General
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Job Description
- Provide global user support for enterprise applications. These will be high end technical support tickets involving multiple business systems.
- Document complex technical issues via the appropriate ticketing system in a clear and concise manner and initiate fix actions to resolve the issue or coordinate with internal and external stakeholders
- Applies technical expertise using standard operating and diagnostic protocols to quickly resolve system level issues that are negatively impacting productperformance
- Resolve bugs and issues reported for database driven web-based applications using C# .NET MVC and WEB APIs.
- Resolve data loading and transformation procedures to resolve operational issues
- Develop SQL stored procedures (SPROCs) of medium to high complexity
- Coordinate with IT teams/Server management for deployment and changes in configuration.
- Collaborate with stakeholders to install patches and support upgrades during non business hours
- Provide functional support to users and team. Write and execute test cases based on requirement
- Administrate all functions and configurations in application
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving unexpected situations. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You are tech savvy and strive to improve user experience.
- Good Analytical skills about Technical evaluation and Troubleshooting.
- Good knowledge of web development including C# jQuery JavaScript HTML CSS XML Web service WebApi etc
- Good experience of SQL Server (20016 or later) or other RDBMS Stored Procedures and reporting services.
- Good experience in SSRS and PowerBI reports development and support
- Computer or IT Graduate
- 2 to 5 years of relevant experience
At Emerson we are motivated by a spirit of collaboration that helps our diverse multiculturalteamsacrosstheworlddriveinnovationthatmakestheworldhealthiersafer smarter and more sustainable. And we want you to join us in our bold aspiration.
Wehavebuiltanengagedcommunityofinquisitivededicatedpeoplewhothriveknowing they are welcomed trusted celebrated and empowered to solve the worlds most tothisvitalworkwhilefurtherdevelopingyourskillsthroughouraward-winningemployee development are a proud corporate citizenin every city where we operate and are committed to our people our communities and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
lets go. Lets think differently. Learn collaborate and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Lets go together.
Employment Type
Full-Time
