Senior Manager, Trust and Safety Operations
Senior Manager, Trust and Safety Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 136400 - 265400
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
Trust and Safety is an area of critical importance for Adobe as we continue to expand into creative professional and enterprise markets worldwide. We are seeking a hardworking collaborative and experienced Senior Manager Trust & Safety Operations to drive child safety content moderation and data disclosure operations. This crucial role ensures our platforms are safe and users are empowered to be creative and productive across all our apps while protecting our brand and meeting legal policies and requirements.
In this role youll be leading a global operations team tasked with protecting our users by moderating removing and preventing illegal offensive and inappropriate content using a combination of automated manual and vendor solutions. This team is also responsible for resolving and mitigating CSAM issues spam abuse Terms of Service violations and a variety of other issues reported internally or from our users.
You will drive operational performance and scale while ensuring policy and legal compliance against committed SLAs. Youll work closely with internal teams to deliver and manage online safety services and solutions and use data and insights to identify trends issues and ways to improve effectiveness and efficiencies. You will also manage operations vendors contracts and budgets including regular forecasting and accounting. You will lead online safety and moderation strategies and solutions working closely with our legal policy engineering and product teams.
The ideal candidate is a seasoned subject matter expert who can wear multiple hats be both operational and strategic and work closely and collaboratively with partners and clients to ensure our users and communities remain safe. Previous experience with online safety privacy fraud/abuse prevention policy enforcement and operational management within a large technical company is a must.
This full-time position will be based in San Francisco or San Jose CA.
What youll Do
Operationalize policies guidelines and best-practices to keep our products communities and users safe while creating and delivering strategies and services that scale to meet business and industry needs.
Develop and maintain a productive effective high morale ops team through coaching support and feedback to ensure optimal productivity and quality.
Lead our emergency on-call team handling time-sensitive imminent harm issues.
Manage vendor and partner relationships and services create and manage contracts and be responsible for forecasting budgeting and accounting on behalf of internal client teams.
Define and develop strategies for increasing and scaling online safety capabilities and driving efficiencies to meet internal and external needs and requirements.
Collaborate closely with legal engineering product and client teams.
Analyze data trends and issues to find opportunities to improve processes workflows tools and systems while improving safety efficiencies and effectiveness.
Create and maintain annual and quarterly business and team goals priorities roadmaps and provide weekly status reports. Conduct regular reviews of client requirements abuse and content moderation and service delivery to support transparency quality improvements and internal audits
Partner with legal and HR partners to coordinate employee morale and wellness programs
Maintain a high level of awareness and knowledge about legal regulations policies and requirements along with content moderation spam child safety and abuse trends at Adobe and within the industry.
Be a leading voice and advocate for the team.
What you need to succeed
8-10 years experience in leadership working on online safety issues or a related field.
A collaborative creative and business-friendly teammate with exceptional interpersonal skills and a phenomenal sense of humor and dedication to integrity.
Demonstrated ability to communicate with all levels of the organization.
Excellent analytical and problem-solving skills; experience with metrics and developing proposals driven by data.
Ability and appetite to learn quickly with a curious problem-solving focused mind.
Ability to travel occasionally.
Comfortable working with sensitive and/or disturbing content.
Good understanding of relevant global laws and regulatory landscape.
Strategic problem solver with excellent legal and business intuition and judgment.
Ability to influence key business partners and prioritize product initiatives.
Bachelors or Masters Degree or equivalent experience.
At Adobe you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status.
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Senior Manager
Employment Type
Full-Time
