Quick Lane Service Advisor
Quick Lane Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
What Employees Love about Tenvoorde Ford
- Daily/Weekly engagement with ownership/management team we take every opportunity to listen and make our teams feel valued. This is where our best ideas come from.
- Upward mobility Tenvoorde Ford is growing and other positions are needed as we continue to grow as a company.
- Positive family-oriented culture where great careers are born Employees are proud to work at Tenvoorde Ford great work-life balance benefits and knowing your contributions make the difference.
The Tenvoorde Family is seeking an amazing Quick Lane Service Advisor!
Have you been told youre outgoing energetic a positive person a great communicator reliable and are great with people Are you looking for a job or career that offers stability growth opportunity and a better work-life mix If so we are looking for someone just like you! Due to the growth of our company and the need to better serve our customers we are looking for you!
Responsibilities
What does a Quick Lane Service Advisor do
- Oversee flow of customers in the Quick Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
- Introduce customers to the Vehicle Report Card and confidently review services and recommendationsfrom the multi point inspection
Qualifications
- 1 year minimum customer service experience
- 1 year minimum of automotive service experience
- Must be a team player
- Must be reliable
- High level of detail organization and accuracy
- Ability to identify learn & work within specific service processes
- Effective listening & communication skills when speaking with coworkers or guests.
- Exceptional ability to learn and grow
- Amazing work ethic
- Ability to learn from veteran staff
- Outstanding ability to work with a team and take direction
- Ability and willingness to adopt modern technology
- Strong written and verbal communication skills
- Proficiency in use of basic computer and phone systems
- Ability to bend move lift and physically perform duties in the scope of this position.
- Organized and friendly personality
- Ability and willingness to work most Saturdays
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
Benefits
- Paid Time Off
- Health Insurance single and family coverage
- Health Savings Account option
- Dental Insurance
- Life Insurance
- 401k retirement plan
- Employee Vehicle Discounts
- Employee Parts/Service Pricing Discounts
- Referral Bonus Program
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
