Sr. Manager - V2500 Customer Technical Services (Onsite)

Date Posted:

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street East Hartford CT 06118 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

The V2500 Customer Technical Service (CTS) department is seeking an experienced senior manager to lead the Troubleshooting Components & Systems (TCAS) Team currently comprised of 8 highly skilled engineers. Our focus is to manage and resolve V2500 technical issues to maintain engine safety and competitive advantage relative to operational metrics such as Delays and Cancellations (D&Cs)Aborted Take-offs (ATOs) Air Turnbacks (ATBs) In-Flight-Shut-Downs (IFSDs) and reduction of maintenance burden etc.

What You Will Do:

• The successful candidate will lead a team of talented CTS hardware and troubleshooting engineers to resolve current and emerging customer technical issues and direct technical communications with airlines and overhaul shops.

• You will manage and develop staff while ensuring your teams adherence to P&W/IAE quality and engineering procedures. You will integrate with other engineering disciplines as required to ensure that technical program requirements are met.

• Take an active role in the leadership of the V2500 CTS organization as a member of the Management Team

• Maintain a 24/7 coverage schedule to ensure prompt attention to and timely resolution of any AOG and/or urgent troubleshooting request.

• Ensure proper and timely closure of field requests (EagleNet cases) Airbus Event Occurrences (OCCs) FAA 21.3 submissions and other commitments made in the normal course of business.

• Guide the team through the field event investigation process assisting as required with Digital Flight Data Recorder (DFDR) data analysis and with interpretation of the various airframe reports generated after a V2500 operational event.

• Support Safety risk assessment and execute field actions assigned by Safety Review Board.

• Coordinate and collaborate with the Program Office Customer Field Directors (CFDs) Field Service Representatives (FSR) Component Integrated Product Teams (CIPTs) regulatory authorities technical publications Customer Service Managers and program partners to assess plan and implement technical and logistics aspects of fleet management solutions.

• Interface directly with the two airframers whose aircraft are currently powered by the V2500 engine: Airbus for the A319 A320 and A321 aircraft and Embraer for the C-390 Millennium military transport.

• Oversee the conversion of maintenance manuals from the Airbus platform to the Embraer platform.

• Approve release of technical communications Service Bulletins Engineering Changes Engineering AuthorizationsTechnical Data Package and EM/TSM/AMM updates.

• Support customer meetings calls and conferences by creating and delivering presented material.

• Up to 10% travel

Qualifications You Must Have

• A Bachelor of Science degree in engineering and 10 years of engineering experience working with gas turbine engine hardware/components OR

• Advanced degree in engineering and 7 years of engineering experience

• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Prior experience as a supervisor/leader of a team of professional employees

• Familiarity and/or prior experience in P&W Customer Service

• Prior experience working in a multi-national business partnership

• Working knowledge of V2500 engine and hardware and its full-authority EEC control system

• Direct knowledge and experience dealing with commercial airline customers & MROs.

• The ability to create positive relationships and craft clear communication

What We Offer

• Benefits

• Relocation

Learn More and Apply Now!

What is my role type

In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

The salary range for this role is 124000 USD - 250000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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