Area Customer Service Coordinator

Southfield, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Area Customer Service Coordinator - Managed Services Onsite
Location: Southfield MI United States 48075
Pay Rate: $20.00/hr
Shift: 8:00 AM - 5:00 PM Monday - Friday
Job Type: Contract (Temp-to-Hire)
Dress Code: Business casual

Summary

The Area Customer Service Coordinator supports daily operations and service delivery for Managed Services accounts within a designated geographical area. This role requires traveling to multiple customer sites to assist with account management service implementations onboarding and operational support. The position demands strong customer service skills adaptability the ability to handle fast-paced environments and proficiency in Microsoft Office applications.

Key Responsibilities

Support daily operations for all contracted services at assigned customer accounts
Assist management with process improvement procedural testing and compliance with operational best practices
Support Field Implementation Managers with new account setups and service expansions
Onboard new team members and cross-train peers on site procedures
Develop update and verify accuracy of Site Procedure Guides
Perform daily visual inspections of service delivery and compliance with Ricoh and customer safety standards
Provide feedback to improve customer experience and operational efficiency
Stand in for absent or on-vacation onsite personnel as needed including site management tasks
Travel between customer locations delivering toner mail and other materials as required
Escalate customer issues to Enterprise Services Manager (ESM) or Area Operations Manager (AOM) and follow up to resolution
Maintain accurate reporting and submit monthly expenses according to company policies
Adhere to safety guidelines including lifting items up to 50 lbs and walking between multiple buildings

Qualifications

High school diploma required; post-secondary education preferred
Minimum 12 months of related work experience
Valid clean drivers license and reliable personal transportation
Ability to travel up to 40-50 miles to cover multiple sites
Proficiency in Microsoft Office (Word Excel Outlook PowerPoint) and basic software navigation
Strong customer service communication and interpersonal skills
Ability to work independently and as part of a team handle change and thrive under pressure
Basic math problem-solving and decision-making skills

Physical Requirements

Frequent walking standing bending reaching stretching and lifting up to 50 lbs
Occasional pushing/pulling of equipment up to 400 lbs
Moderate dexterity and hand-eye coordination required
Ability to work in office/warehouse environments with normal temperature lighting and noise levels

Required Skills:

Customer Servicemailroomordering

Job Title: Area Customer Service Coordinator - Managed Services OnsiteLocation: Southfield MI United States 48075Pay Rate: $20.00/hrShift: 8:00 AM - 5:00 PM Monday - FridayJob Type: Contract (Temp-to-Hire)Dress Code: Business casual Summary The Area Customer Service Coordinator supports daily operat...