Customer Success Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are you passionate about building strong client relationships and driving success in the fast-moving world of digital video and streaming This is your chance to join an award-winning technology provider powering leading brands across TV media and sport both in the UK and worldwide.
About the Role
As a Client Success Manager youll be the main point of contact for a portfolio of high-profile clients. Youll represent their needs internally nurture trusted relationships and ensure they achieve maximum value from our solutions. This is a hands-on role that blends account management technical understanding and strategic insight.
Youll get to work on projects ranging from broadcast apps and streaming platforms to live Pay-Per-View sporting events. If you thrive in a dynamic environment and love being at the intersection of technology and client relationships this role is for you.
What Youll Do
Act as the trusted partner for your allocated clients ensuring their success and satisfaction.
Gain a deep understanding of clients businesses and workflows representing their needs internally.
Drive tasks to completion by collaborating with internal teams and external partners.
Build in-depth knowledge of our video streaming products and services.
Maintain visibility of client projects and issues ensuring proactive follow-up and resolution.
Spot opportunities for clients to gain further commercial and operational value.
What Were Looking For
Experience in client success account management or a similar role.
Strong knowledge of the digital video and streaming landscape (OTT encoding metadata CDNs adaptive streaming cloud platforms).
Confidence communicating with senior stakeholders.
Technically curious with the ability to understand complex concepts and liaise with experts.
Organised methodical and proactive with excellent written and verbal communication.
A true relationship builder; personable empathetic and commercially aware.
Nice-to-Have
Experience in a SaaS environment.
Hands-on exposure to video technologies (encoding ad insertion transcoding).
Familiarity with tools like Postman Charles Proxy or Sentry.
Additional language skills.
Location & Flexibility
London-based (hybrid working 2 days WFH) with occasional UK/international travel. Some flexibility outside office hours may be required to support critical client needs.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
