Customer Success Manager
Customer Success Manager
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Job Description
Job Description
A leading provider of streaming solutions is looking for a Customer Success Manager to join their growing team. Their award-winning technology powers some of the biggest names in broadcasting media and entertainment worldwide.
What Youll Be Doing
Acting as the primary point of contact for key clients building strong and trusted relationships.
Driving customer satisfaction and retention by understanding business goals and aligning solutions to meet them.
Overseeing onboarding adoption and ongoing success for enterprise-level customers.
Proactively identifying upsell and cross-sell opportunities.
Collaborating with Product Sales and Technical teams to deliver seamless customer experiences.
Monitoring client usage providing insights and ensuring ROI is clearly demonstrated.
What Were Looking For
Proven experience in a Customer Success / Account Management role ideally in SaaS OTT broadcast or media technology.
Excellent communication and relationship-building skills.
A strategic thinker who can balance customer needs with commercial outcomes.
Comfortable working in a fast-paced innovative environment.
Strong problem-solving skills with the ability to translate complex technical solutions into customer value.
Required Experience:
Manager
Employment Type
Full Time
