Executive - Tech Support
Executive - Tech Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Business Unit:
PrognoCIS developed and serviced by Bizmatics Inc. is a comprehensive Electronic Health Records (EHR) software solution tailored to meet the unique workflow needs of specialty clinics. As a proud member of the Harris Computer family Bizmatics brings the strength of several hundred dedicated professionals to the healthcare technology space..
Job Summary:
As a Level 1 Support Executive you will be the first point of contact for our clients. Youll assist users by answering incoming calls responding to chat messages and emails resolving routine queries and escalating complex issues to appropriate teams. Your ability to remain calm attentive and solution-focused is key to ensuring a smooth customer experience.
Work Mode: Work from Office
Shift Timings: 7pm to 4am (Night Shift)
Location: Mumbai
Primary Functions:
Serve as the first level of support for incoming customer calls chat messages and emails.
Understand and resolve client queries using company policies tools and documentation.
Escalate complex technical issues or service requests to the appropriate teams.
Log all customer interactions and resolutions accurately in the system (CRM).
Maintain a high level of professionalism and empathy in all customer interactions.
Contribute to the knowledge base by documenting FAQs resolutions and processes.
Collaborate with team members and participate in training sessions for continuous improvement.
Meet or exceed defined support metrics SLAs and quality benchmarks.
Job Qualifications:
Bachelors degree or equivalent.
Excellent verbal and written communication skills in English.
Strong problem-solving and active listening skills.
Ability to multitask prioritize and manage time effectively.
Comfortable using technology platforms like ticketing systems chat tools CRM etc.
Willingness to work night shift.
A positive attitude patience and customer-first mindset.
Additional Qualifications (Good to Have):
Previous experience in a call center customer service or technical support environment.
Basic understanding of healthcare software EHR/EMR systems or cloud-based applications.
Familiarity with remote desktop tools or basic troubleshooting.
Soft/ Behavior Skills:
Good Communication and Collaboration.
Strong ARO
Ability to work both independently and as part of a team
Strong analytical and creative problem-solving skills
Benefits:
Annual Public Holidays as applicable
30 days total leave per calendar year
Mediclaim policy
Lifestyle Rewards Program
Group Term Life Insurance
Gratuity
...and more!
Employment Type
Full-Time
