Learning & Development Coordinator

Title: Development Coordinator

Location: Plot no:4 Road GLC-04 Business Park IBECHS (Zone-IV) Gulberg Green Islamabad

Working Hours: 9:00 am 5:00 pm Eastern Time Zone

Length:Full-time permanent

About Us:

WellnessLiving isnt just our name its who we are. Were a software company with a heart placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support resources and tools they need to achieve their goalsprofessionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America our commitment to excellence can be seen in all aspects of our business. Trusted by over 5000 business owners and 15 million users worldwide our mission is to empower businesses with a value-driven platform that is reliable easy to use and equipped with all the tools and services needed to manage and grow a business

When you join WellnessLiving you join a team that is customer-focused community-centered and forward-thinking and is continuously improving and innovating. We celebrate your wins recognize your strengths learn together and inspire each other to reach new heights offering a variety of benefits to help you lead happier and healthier lives.

About You:

We are a growing team of bright ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isnt afraid to push the envelope.

Our ideal candidate will bring:

• Teamwork and Collaboration Easy to talk to very approachable empathetic patient puts others at ease and can work well with others.
• Critical Thinking and Problem-Solving The ability to analyze evaluate and strategize the best solutions when making decisions or faced with challenging situations.
• Strong Work Ethic Hardworking dedicated reliable and highly motivated with the desire and determination to exceed expectations.
• Natural Leadership Skills Oversees processes guides initiatives holds themselves accountable listens without judgment and inspires and nurtures the growth of others to do their best work.
• Entrepreneurial Spirit and Business Mindset Embraces innovation and continuous improvement actively seeks out change and is knowledgeable of current industry trends practices and technology.
• Time Management Uses time efficiently focuses on top priorities respects the time of others and can take ownership of tasks and projects to push them along.

Responsibilities:

• Work in conjunction with the leadership team to plan develop and implement a variety of training programs for the Customer Solutions and Onboarding departments
• Collaborate with the Customer Experience manager to assess and facilitate training needs
• Present training material through regularly scheduled meetings with full team
• Provide hands-on training to new hires through LMS mock calls and live tickets in both departments
• Work with Product Experience to develop LMS content for new features
• Extend additional training to employees on Performance Improvement Plans (PIPs)

Skills & Qualifications:

• Experience in developing and implementing training programs for customer support teams
• Strong collaboration skills to work with leadership and Customer Experience managers
• Proficient in delivering training material through meetings LMS and hands-on methods
• Experience with mock calls live tickets and training on new features
• Ability to provide targeted training for employees on Performance Improvement Plans (PIPs)

What we Offer:

• Competitive salary package based on experience
• Comprehensive Group Health and Life Insurance
• Gratuity
• EOBI
• Transport facility (If place of residency is within a 25-kilometer radius of companys address) / Fuel allowance
• Paid time off (Annual Sick Casual Bereavement Parental)
• Quarterly fun event
• Staff recognition programs
• Staff training programs
• Career progression. We have a long-standing history of promotion from within
• An enriched workplace culture that supports growth development and most importantly having fun!

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer. At WellnessLiving we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidates qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status family or parental status or any other status protected by the laws and regulations in the locations where we operate. Furthermore we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers and that mindset encompasses our passion and commitment to our product and our employees.