Application and Systems Support Analyst
Application and Systems Support Analyst
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1 Vacancy
Job Description
Permanent Full Time Position (40hrs)
Based in Christchurch
Are you passionate about solving problems optimizing systems and supporting users to get the most out of their technology Were looking for a proactive and detail-orientedApplications Systems Support Analystto join our team and use your skills and experience to support our staff to make a difference in our community.
About us
Comcare is an established Mental Health and Housing provider assisting people with mental health or addiction issues to live well in the community. We provide a rich and diverse range of Mental Health Support Services Housing and Housing Support Services.
About the Role
As the Application & Systems Support Analyst you will play a key role in enhancing and maintaining the suite of applications and services across our organisation. It also involves actively managing application vendors on both operational and project-based initiatives to ensure optimal outcomes.
Youll work closely with internal stakeholders IT colleagues and vendors to ensure systems run smoothly and meet business needs.
Key Responsibilities
- Provide day-to-day support for business applications.
- Resolve service issues and requests.
- Monitor system performance and troubleshoot issues to ensure optimal functionality.
- Collaborate with internal stakeholders to understand requirements and deliver system enhancements.
- Assist in application upgrades testing and deployment.
- Maintain documentation for system configurations processes and support procedures.
- Liaise with vendors for issue resolution and system improvements.
- Developing and providing training materials to staff
- Support data integrity reporting and integration between systems.
- Assist the IT Team with support tickets and projects as .
To be successful in this role you will have:
- A ITIL Certification Microsoft 365 certificate CASA Certified Application Support Analyst Microsoft Power Platform or similar suitable certification.
- At least 3 - 5 years of experience in IT support or application support roles.
- Proven experience in application support or systems analysis.
- Ability to create user documentation training materials and deliver end-user training.
- Proven ability to manage vendor relationships and ensure timely resolution of application issues.
- Strong communication skillsempathetic calm under pressure and approachable.
- Strong systems process and user documentation skills.
- Familiarity with business systems (e.g.
CRM HRIS).
- Strong knowledge ofWindows OSandOffice 365environments Microsoft SharePoint and Teams.
- A cultural awareness knowledge of and demonstrable commitment to the principles of Te Tiriti o Waitangi.
- A full New Zealand Drivers Licence
Applicants for this position must have the legal right to work in NZ and consent to undergo a criminal record check process.
In return Comcare provides a supportive and positive culture that is committed to the ongoing development of its workforce in an area of growing need.
Kote whakaora hehkoi whakmarama.Mna an tna ake ara whakaoraewhakarau
A journey of discovery where an individual leads their own unique process of moving forwards
How to apply
Applications close midday Friday 19th September 2025.
Please note this role may close earlier if suitable candidates are found so apply today!
The Job Description and Application Form can be downloaded from Comcares website by copying and pasting the following link into your browser; and clicking on the relevant links.
Only job applications that include a completed Comcare Application form will be considered
If you have any questions please contact the Recruitment Team on
Required Experience:
IC
Employment Type
Full-Time
