Patient Access Representative

Your experience matters

At UW Health Rehabilitation Hospitalwe are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:

• Health (Medical Dental Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental physical and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. UW Health Rehabilitation Hospital is a 50 bed hospital located in Madison WI and is part of Lifepoint Health a diversified healthcare delivery network committed to making communities healthier with acute care rehabilitation and behavioral health facilities from coast to coast. From your first day to your next career milestoneyour experience matters

How youll contribute

The Patient Access Representative performs receptionist registration and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Essential functions:

• Ensures that all necessary demographic billing and clinical information is obtained and entered in the registration system with timeliness and accuracy assigning medical record number if appropriate.
• Distributes and explains forms documents and educational handouts to patients or family members ensures all necessary signatures are obtained for treatment.
• Meets with patient or patients caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physicians office nursing unit staff and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments including co-pays and deductibles or refers to financial counselors for follow up.
• Researches the patients visit history to ensure compliance with third party payer requirements completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria
• Checks supplies and stocks supplies as needed.
• Serves as back-up for other functional areas.

Qualifications and requirements

• Education: High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.
• Billing or collection experience preferred. Computer experience required.
• Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.
• Knowledge of medical terminology strongly preferred.
• Ability to operate standard office equipment including but not limited to computer printer copier fax calculator.
• Time management and organizational skills.

EEOC Statement:

UW Health Rehabilitation Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.