Student Accounts Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Student Accounts Manager
Hendrix College is seeking a full-time 12-month Student Accounts Manager. Reporting to the Associate Vice President for Business and Finance & Controller the Student Accounts Manager is responsible for the management and administration of all student account functions ensuring accurate billing timely collections and excellent customer service to students and families. This position oversees the daily operations of the Student Accounts Office manages student account records in compliance with institutional policies and applicable regulations and serves as the primary liaison between students families and the Office of Business and Finance.
ESSENTIAL DUTIES & RESPONSIBILITIES
Student Account Management
- Prepare and distribute accurate and timely student tuition fees housing meal plan and miscellaneous charges.
- Maintain up-to-date student account records applying payments adjustments and credits in accordance with institutional policies.
- Monitor accounts receivable aging reports and proactively follow up on outstanding balances.
- Administer payment plans and ensure compliance with payment schedules.
- Coordinate student account holds for registration transcripts and graduation clearance.
Customer Service and Communication
- Serve as the primary contact for students families and campus stakeholders regarding student account questions and payment options.
- Provide clear professional and timely communication in person by phone and via email.
- Educate students and families on billing procedures payment deadlines and financial policies.
- Collaborate with the Financial Aid Office to ensure accurate posting of awards loans and adjustments to student accounts.
Collections and Compliance
- Manage past-due accounts initiate collection processes and work with third-party collection agencies when necessary.
- Ensure compliance with FERPA federal/state regulations and institutional financial policies.
- Reconcile student account balances with the general ledger on a monthly basis.
- Coordinate with the Controller on year-end closing procedures related to student accounts.
Process Improvement and Technology
- Oversee the use of the Colleges student information system (SIS) for billing and account management functions.
- Identify and implement process improvements to enhance efficiency and accuracy.
- Develop and maintain procedure manuals and train staff/student workers as needed.
QUALIFICATIONS
Education & Experience
- Bachelors degree in accounting finance business administration or a related field required.
- Minimum of three years experience in student accounts accounts receivable or related financial operations preferably in higher education.
Knowledge Skills and Abilities
- Strong knowledge of billing collections and payment processing practices.
- Excellent organizational skills and attention to detail.
- Strong customer service and interpersonal skills with the ability to handle sensitive and confidential information.
- Proficiency in Microsoft Office Suite and familiarity with student information systems (experience with Jenzebar preferred).
- Ability to work independently manage multiple priorities and meet deadlines.
Work Environment
- Standard office environment with frequent student and family interaction.
- Occasional evening or weekend hours during peak billing and registration periods.
Consideration of applicants will begin immediately and continue until the position is filled. Applications should include a letter of application and a resume with contact information for three professional references. Salary range is $48000-$52000 commensurate with education and experience.Applications can be submitted at Questions about this position can be submitted to
Hendrix College strives to maintain an environment free from discrimination and harassment where members of the Hendrix Community treat each other with respect dignity and courtesy. The College adheres to the principle of equal educational and employment opportunity without regard to age race color religion gender disability sexual orientation gender identity or expression genetic information or national origin.
Required Experience:
Manager
Key Skills
- Anti Money Laundering
- Access Control System
- Catering
- Assessment
- Communication
About Company
A private liberal arts college in Conway, Arkansas, Hendrix College consistently earns recognition as one of the country’s leading liberal arts institutions, and is featured in Colleges That Change Lives: 40 Schools That Will Change the Way You Think About Colleges. Its academic quali ... View more
