AI Support Coordinator
AI Support Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are currently looking for a n AI Support Coordinator to manage support and continuously improve the operational delivery of AI-based systems within the client. This role requires a dynamic individual with both technical and service-oriented capabilities combined with the ability to manage change promote engagement and energize a growing AI community.
Key Responsibilities:
Operational & Service Management
Organise implement and maintain support structures for AI systems and services.
Coordinate support and business analysis teams across projects and departments.
Design implement and improve support processes in line with IS service management best practices (e.g. ITIL).
Monitor service quality and implement improvements based on incident reports feedback and lessons learned.
Handle incident management and ensure structured reporting and analysis.
AI Service Delivery & Innovation
Proactively maintain and extend the AI service catalogue incorporating results from innovation pilots and the broader EU AI ecosystem.
Provide strategic guidance on both DG SANTE-delivered and corporate-level AI solutions from other DGs (e.g. DIGIT DG Translation).
Promote internal awareness and adoption of AI tools and services through targeted communication campaigns.
Change Management & Community Engagement
Implement an established AI Change Management Plan ensuring structured follow-up and timely updates.
Apply strong planning drafting and organisational skills to maintain and adapt the change roadmap.
Lead community-building efforts for the newly formed AI Champions Network facilitating engagement and continuous participation.
Coordinate and energize the AI Champions to act as local advocates and multipliers within their units.
Plan and execute internal communication activities (e.g. webinars newsletters workshops) to increase awareness and adoption of AI tools and services across DG SANTE.
Collaboration Communication & Documentation
Liaise with internal project teams operations contractors and the AI Innovation team to ensure smooth coordination and service alignment.
Coordinate and maintain collaborative platforms (e.g. Confluence SharePoint) and service catalogues.
Draft and manage service-related documentation including procedures user manuals FAQs and knowledge base content.
Organise and produce communication materials tailored to a variety of audiences from technical staff to policy users.
Deliver training sessions workshops and knowledge transfer initiatives to ensure effective use and understanding of AI services.
User & Stakeholder Engagement
Handle user requests and ensure prompt follow-up through established support channels.
Engage with stakeholders through regular meetings demos and service feedback sessions.
Monitor user satisfaction and adjust service offerings accordingly.
Required Education:
Minimum: Bachelors degree or equivalent (Level 6 of the European Qualification Framework EQF)
Required Experience & Technical Expertise:
- End user support for information systems
- ITIL knowledge and practice
- Service documentation and reporting
- Use of wiki collaborative platforms and service catalogues
- Tools : Confluence Jira SharePoint or equivalent
- AI technologies ( eg: NLP LLMs visual analytics data mining linked data semantic interoperability)
Non-Technical & Change Management Skills:
Change Management:
Ability to implement structured change plans and keep them updated and relevant.
Strong planning and drafting skills for follow-up and roadmap updates.
Experience managing and energising internal communities such as AI Champions or similar networks.
Proven ability to organise internal communication initiatives and drive awareness.
General Soft Skills:
Excellent interpersonal written and oral communication skills (English C1 level).
Strong analytical mindset and business-oriented thinking.
Technical writing and documentation proficiency.
Capacity to thrive in international multicultural teams and fast-evolving environments.
High standards of discretion and integrity especially when handling personal and confidential data.
Sector-Specific Knowledge (Assets):
Understanding of public administration processes (e.g. policy planning monitoring decision-making).
Familiarity with the public health or food safety domains is an advantage.
Certifications (Optional but Preferred):
ITIL Foundation Certification
Why Cronos Group
Well propose you:
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies dont wait anymore and join Cronos!
Required Experience:
IC
Employment Type
Full-Time
