D365 CRM Support Engineer
D365 CRM Support Engineer
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Job Description
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Provide Level 2/3 support for Microsoft Dynamics 365 applications including:
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D365 Customer Engagement (CE) Sales Customer Service Field Service
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D365 Finance & Operations (F&O)
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D365 Business Central or other modules as applicable
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Investigate and resolve user-reported issues related to forms workflows integrations security roles and data inconsistencies.
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Monitor and manage system health performance and integrations.
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Escalate complex technical issues to Microsoft support or internal development teams as needed.
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Analyze recurring problems and propose long-term solutions or process improvements.
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Maintain detailed documentation for system changes known issues and resolution steps.
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Assist in user management access control role-based security and license management.
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Collaborate with stakeholders to gather requirements test system changes and support deployments.
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Participate in system upgrades patching and testing efforts.
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Ensure adherence to data governance change control and compliance policies.
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Bachelors degree in Computer Science Information Technology or related field (or equivalent work experience).
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2 years of hands-on experience supporting Microsoft Dynamics 365 (CE F&O or Business Central).
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Solid understanding of:
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Functional business processes in CRM/ERP systems
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Customization and configuration (e.g. forms workflows business rules)
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Dynamics 365 security model and administration
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Power Platform integrations (Power Automate Power Apps Dataverse)
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Familiarity with:
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SQL and data query tools (e.g. FetchXML SSRS Power BI)
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Azure services (Logic Apps Azure Functions Service Bus) used with D365
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REST APIs and integration patterns
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Experience using ticketing systems (e.g. ServiceNow Jira).
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Excellent problem-solving communication and documentation skills
Employment Type
Full-time
