drjobs Powerapps Support Engineer

Powerapps Support Engineer

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1 Vacancy
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Job Location drjobs

Bangalore - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Responsibilities:
  • Provide Level 2/3 support for Microsoft Power Platform-related issues.

  • Troubleshoot and resolve issues with Power Apps (Canvas & Model-Driven) Power Automate flows Power BI dashboards and Power Virtual Agents.

  • Collaborate with business users to understand and reproduce reported problems provide workarounds and implement long-term fixes.

  • Monitor the health and performance of Power Platform environments using tools like Power Platform Admin Center and Microsoft 365 Admin Center.

  • Work with Microsoft support (Premier/Unified Support) to escalate and resolve complex platform issues.

  • Assist in maintaining and managing environments data loss prevention (DLP) policies connectors and licenses.

  • Document solutions best practices technical guides and knowledge base articles.

  • Support application lifecycle management (ALM) processes using Power Platform Build Tools and Azure DevOps.

  • Conduct user training sessions and workshops as needed.

  • Ensure compliance with governance security and data management policies.

  • Provide after-hours or on-call support as needed during critical issues or outages.

Required Skills & Qualifications:
  • Bachelors degree in Computer Science Information Technology or related field (or equivalent work experience).

  • 5 years of experience supporting Microsoft Power Platform or similar low-code/no-code platforms.

  • Solid understanding of:

    • Power Apps (Canvas Model-Driven)

    • Power Automate (Cloud Flows Desktop Flows/RPA)

    • Power BI (data models DAX report troubleshooting)

    • Dataverse SharePoint Dynamics 365 SQL and other data sources

  • Familiarity with:

    • Microsoft 365 ecosystem (Teams Outlook SharePoint OneDrive)

    • Common connectors and API integrations

    • PowerShell scripting and environment administration

  • Strong problem-solving communication and analytical skills.

  • Experience with ITSM tools (e.g. ServiceNow Jira) and ticketing systems.

Employment Type

Full-time

Company Industry

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