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You will be updated with latest job alerts via emailProvide Level 2/3 support for Microsoft Power Platform-related issues.
Troubleshoot and resolve issues with Power Apps (Canvas & Model-Driven) Power Automate flows Power BI dashboards and Power Virtual Agents.
Collaborate with business users to understand and reproduce reported problems provide workarounds and implement long-term fixes.
Monitor the health and performance of Power Platform environments using tools like Power Platform Admin Center and Microsoft 365 Admin Center.
Work with Microsoft support (Premier/Unified Support) to escalate and resolve complex platform issues.
Assist in maintaining and managing environments data loss prevention (DLP) policies connectors and licenses.
Document solutions best practices technical guides and knowledge base articles.
Support application lifecycle management (ALM) processes using Power Platform Build Tools and Azure DevOps.
Conduct user training sessions and workshops as needed.
Ensure compliance with governance security and data management policies.
Provide after-hours or on-call support as needed during critical issues or outages.
Bachelors degree in Computer Science Information Technology or related field (or equivalent work experience).
5 years of experience supporting Microsoft Power Platform or similar low-code/no-code platforms.
Solid understanding of:
Power Apps (Canvas Model-Driven)
Power Automate (Cloud Flows Desktop Flows/RPA)
Power BI (data models DAX report troubleshooting)
Dataverse SharePoint Dynamics 365 SQL and other data sources
Familiarity with:
Microsoft 365 ecosystem (Teams Outlook SharePoint OneDrive)
Common connectors and API integrations
PowerShell scripting and environment administration
Strong problem-solving communication and analytical skills.
Experience with ITSM tools (e.g. ServiceNow Jira) and ticketing systems.
Full-time