Communications Operator

Saint Francis Healthcare System

Job Location:

Cape Girardeau, MO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Current Saint Francis Colleagues - Please click HERE to login and apply.

JOB SUMMARY

The Communications Operator serves as the main point of contact via telephone with the public and with all hospital departments in routine as well as emergency situations. The operator answers multiple lines screens and processes requests for patient location physician information transfer of calls overhead paging beeper activation provides dialing instructions to patients and places off-campus phone calls for physicians upon request.
The operator makes judgment regarding the seriousness of issues and incidents and takes further action when necessary. The communications department acts as a command center for emergency communication and the operator documents emergency codes and incidents according to established protocols. The operator monitors surveillance cameras and inclement weather and initiates appropriate actions when emergency alarms are activated. The communications department serves as base communication and support for security while working in cooperation with emergency codes and drills alarm tests hospital lockdown and visitor location. The communications department serves as the central point of contact upon patient expirations maintains the security of lower level pathology and coordinates transportation. The communications department also serves as after-hours contact for various departments including home health and hospice nurses and serves as an integral part of the cardiology cath team emergency notification and call-back process.

JOB DETAILS AND REQUIREMENTS

Type: Part-time 48 hours per 2 week pay period

Typical hours: Every other Saturday/Sunday: 7p-7a and every other Thursday/Friday night 7p-7a

Education:

- High School Diploma or General Studies Required

Certification & Licensures

- N/A

Experience:

- 1-2 years Customer Service Preferred

- 1-2 years Microsoft Office Required

- 1-2 years Switchboard/High Volume Calls Preferred

- 1-2 years Overhead PA System Preferred

- 1-2 years Medical TerminologyPreferred

ADDITIONAL INFORMATION

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability sexual orientation gender identity or addition to federal law requirements Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System please call or email us at

Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization and are a tobacco or nicotine user you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program.

Current Saint Francis Colleagues - Please click HERE to login and apply.JOB SUMMARYThe Communications Operator serves as the main point of contact via telephone with the public and with all hospital departments in routine as well as emergency situations. The operator answers multiple lines screens a...