Sr Technical Engineer Manager - Azure
Sr Technical Engineer Manager - Azure
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Sr Technical Engineering Manager
Were seeking a hands-on Technical Engineering Manager with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting performance optimization and operational excellence. This role blends strategic leadership with technical depthideal for someone who thrives in fast-paced environments and enjoys solving complex challenges.
Team Management
- Mentor and manage a team of cloud engineers support specialists and Azure support engineers
- Foster a culture of accountability learning and continuous improvement
- Conduct regular performance reviews and skill development planning
Operational Excellence
- Define and monitor KPIs such as MTTR ticket volume and CSAT
- Drive automation of diagnostics and resolution workflows using Azure-native tools
- Ensure compliance with security privacy and governance standards
Cross-Functional Collaboration
- Partner with Product Engineering and SRE teams to align support with platform goals
- Coordinate with global support teams to share best practices and insights
- Represent the support function in strategic planning and roadmap discussions
Technical Leadership
- Lead a team that troubleshoots and resolves Azure-related incidents outages and performance issues
- Serve as escalation point for high-impact customer Azure issues across networking storage compute and identity
- Ability to work with customer base via phone and email for escalations or day to handling
Stakeholder Engagement
- Present weekly insights trends and recommendations to leadership
- Advocate for customer-centric solutions and proactive support strategies
Required Skills & Qualifications
- 5 years of experience in cloud engineering or technical support with a focus on Azure
- 3 years in a leadership or management role
- Strong troubleshooting skills across Azure services (VMs Networking Storage Identity etc.)
- Proficiency in Azure CLI PowerShell and diagnostic tools (e.g. Azure Monitor Log Analytics)
- Experience managing technical teams and driving operational excellence
- Excellent communication and stakeholder management skills
- Azure certifications (e.g. AZ-104 AZ-305 AZ-500) strongly preferred
- Deep experience with relevant stack: SaaS platforms APIs databases scripting (e.g. Python/Shell) cloud services (AWS Azure) or networking
- Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure
- Strong understanding of web technologies integrations or system architecture
- Experience working with ticketing systems (e.g. Zendesk Jira) and knowledge bases
- Experience working with Webservers and Databases Apache IIS MySQL MSSQL and PostgreSQL
- Strong knowledge of Application Protocols DNS HTTP HTTPS (SSL) FTP
- Basic understanding or experience working on Linux environments
- General understanding of technologies on Apis webservice: JSON REST OAuth..
- Flexibility working some weekendsand later hours to help fulfil a 24x7 business
Required Experience:
Manager
Employment Type
Full-Time
