Sr Technical Engineer Manager - Azure
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Job Location:
Monthly Salary:
Posted on:
30-08-2025
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Sr Technical Engineering Manager
Were seeking a hands-on Technical Engineering Manager with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting performance optimization and operational excellence. This role blends strategic leadership with technical depthideal for someone who thrives in fast-paced environments and enjoys solving complex challenges.
Team Management
- Mentor and manage a team of cloud engineers support specialists and Azure support engineers
- Foster a culture of accountability learning and continuous improvement
- Conduct regular performance reviews and skill development planning
Operational Excellence
- Define and monitor KPIs such as MTTR ticket volume and CSAT
- Drive automation of diagnostics and resolution workflows using Azure-native tools
- Ensure compliance with security privacy and governance standards
Cross-Functional Collaboration
- Partner with Product Engineering and SRE teams to align support with platform goals
- Coordinate with global support teams to share best practices and insights
- Represent the support function in strategic planning and roadmap discussions
Technical Leadership
- Lead a team that troubleshoots and resolves Azure-related incidents outages and performance issues
- Serve as escalation point for high-impact customer Azure issues across networking storage compute and identity
- Ability to work with customer base via phone and email for escalations or day to handling
Stakeholder Engagement
- Present weekly insights trends and recommendations to leadership
- Advocate for customer-centric solutions and proactive support strategies
Required Skills & Qualifications
- 5 years of experience in cloud engineering or technical support with a focus on Azure
- 3 years in a leadership or management role
- Strong troubleshooting skills across Azure services (VMs Networking Storage Identity etc.)
- Proficiency in Azure CLI PowerShell and diagnostic tools (e.g. Azure Monitor Log Analytics)
- Experience managing technical teams and driving operational excellence
- Excellent communication and stakeholder management skills
- Azure certifications (e.g. AZ-104 AZ-305 AZ-500) strongly preferred
- Deep experience with relevant stack: SaaS platforms APIs databases scripting (e.g. Python/Shell) cloud services (AWS Azure) or networking
- Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure
- Strong understanding of web technologies integrations or system architecture
- Experience working with ticketing systems (e.g. Zendesk Jira) and knowledge bases
- Experience working with Webservers and Databases Apache IIS MySQL MSSQL and PostgreSQL
- Strong knowledge of Application Protocols DNS HTTP HTTPS (SSL) FTP
- Basic understanding or experience working on Linux environments
- General understanding of technologies on Apis webservice: JSON REST OAuth..
- Flexibility working some weekendsand later hours to help fulfil a 24x7 business
Required Experience:
Manager
Key Skills
- Computer Science
- Electrical Engineering
- Active Directory
- Tcp/IP
- OS
- Database
- Linux
- Java
- fax server
- Troubleshoot
- Complex issues
- Problem Resolution
- hardware
- Technical Support
- UNIX
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
