Site Support Analyst
Site Support Analyst
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1 Vacancy
Job Description
Job Description
Onsite:This position requires an employee to be onsite on a full-time basis.
The Role:
This role entails maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals. Additionally you will document maintain upgrade and/or replaces hardware and software systems. You will need to be familiar with a variety of the fields concepts practices and procedures. You will plan direct and coordinate activities pertaining to operations affecting information technology in GMs business process areas.
General Motors Global Manufacturing organization is responsible for the production of vehicles Internal Combustion Engines and Battery Electric Vehicles propulsion systems stampings castings components and batteries at 117 sites in 12 countries around the world. The organization plays a crucial role in GMs overall vision of Zero Crashes Zero Emissions and Zero your role as a manufacturing IT Operations Specialist you will help our manufacturing partners meet daily production addition you will ensure that safety and quality standards are met. While working in an action-oriented environment you will gain a variety of experiences every day.
Providing end-user network infrastructure and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting as well as to interact with different production team members and executives. Employees will be on their feet throughout the day lifting climbing and maneuvering stairs and ladders to reach screen-guarded areas.
What Youll Do:
Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st 2nd 3rd) depends on the plant/location where you work and can vary.
Build and support End-User Devices (PCs Printers Scanners Mobile Phones VOIP phones Motorola Radios and Tablets)
Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation asset management and change management functions
Support all GM managed LAN WAN and WLAN network infrastructure including GM managed Supplier networks distributed antenna system (DAS) for mobile phones and plant radio systems.
Support the incident management process to coordinate issue resolution
Support the label printing process at locations where IT has responsibility
Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams however we play an integral role in site-level implementation and execution
Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership
What Youll Need:
3 years of experience supporting end-user devices/networks in Information Technology
Cisco LAN/WAN infrastructure knowledge
Ability to develop relationships with business partners and team members through analytical skills communication and interpersonal skills.
Demonstrate initiative beyond the assigned work to improve output and/or assist others
Support users at multiple physical sites flexibility to work weekend production overtime as needed and flexibility to work multiple shifts depending on the plant location and production schedule (shared with other members of the team).
Preferred Qualifications:
Ability to maintain analyze troubleshoot and repair end-user equipment (PCs laptops printers scanners tablets Motorola Push-to-Talk radios and phones) computer peripherals and network connections.
Ability to support Windows PCs and peripherals
Knowledge of client hardware use repair and replacement
Knowledge of Client Operating Systems (Windows 10 Windows 11)
A working knowledge of Microsoft Office products (SharePoint Edge Teams OneDrive OneNote Yammer Excel Word PowerPoint).
Familiarity with remote PC management tools (VNC VPN RDP Bomgar)
Working knowledge of Cisco routers switches and wireless access points as well as network sniffers and analyzers (Wireshark) cable testers and IT security fundamentals.
Protocols such as VLANs NAT/PAT VPNs IPsec and TCP/IP
Troubleshooting skills for Layer 1-4 switching and routing
Basic understanding of Active Directory management
Knowledge of ITIL concepts including Incident Management Change Management IT Asset Management Release Management Service Request Management Service Desk.
A working knowledge of Service Now.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Required Experience:
IC
Employment Type
Full-Time
