IT Help Desk Technician
IT Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Part-time up to 28 hours/week.
Compensation: $30.00 per hour
Background
Internationally recognized as a premier museum and research center the Frick is known for its distinguished Old Master paintings and outstanding examples of European sculpture and decorative arts.
The collection originated with Henry Clay Frick () who bequeathed his home paintings sculptures and decorative arts to the public for their enjoyment. The institutions holdingswhich encompass masterworks from the Renaissance through the nineteenth centuryhave grown over the decades more than doubling in size since the opening of the museum in 1935. A critical component of the institution is the Frick Art Research Library founded in 1920 by Helen Clay Frick daughter of the museums founder. Recognized as one of the worlds top art history research centers it has served students scholars and members of the public free of charge for generations.
The Frick has undergone a comprehensive renovation and was open in a temporary home Frick Madison from 2020 through early 2024 while renovations were underway at the mansion on 70th Street. Construction has progressed rapidly and in addition to special exhibition galleries and education spaces we have added enhanced visitor amenities and accessible spaces. The Museum and Art Research Library reopened to the public in April.
Workplace culture
At the Frick Collection we pride ourselves on promoting an open and welcoming workplace culture that supports diversity and work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting while offering an excellent opportunity to appreciate some of the worlds finest works of art.
Equal Employment Opportunity has been and will continue to be a fundamental principle at The Frick Collection where employment is based upon personal capabilities and qualifications without discrimination because of race color religion sex national origin age marital status alienage or citizenship status sexual orientation disability pregnancy military status creed genetic predisposition or carrier status or any other protected characteristic as established by law.
This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Qualified candidates of diverse backgrounds are encouraged to apply for vacant positions at all levels.
Position Summary
The Museum is open to the public on weekends and services for visitors and members are in full operation during weekends hours including Admissions and the Museum Shop. We are looking for an on-site part-time IT helpdesk technician to support these services during weekend hours though some weekdays hours may also be scheduled.
The main focus will be to act as an intermediary for the weekend staff and troubleshoot any IT issues the Museum Shop or Admissions may encounter e.g. credit card reader issues iPad connectivity to the network receipt printer issues and the like. Other responsibilities include updating and remediating tickets inventory organizing the IT office or storage setting up equipment and provide Held Desk support for employees who are working onsite.
The education and/or experience requirements listed below are representative of the knowledge skill and ability required to successfully perform the essential duties of this position.
This is an entry-level position but knowledge on how a computer works how to find credible information knowing when to ask questions what questions to ask and when to escalate are necessary.
As this position deals with handling issues from all levels of staff good customer service skills and patience are necessary.
The person filling this position may sometimes be the sole help desk person on-site. As such they should possess sound judgement and be able to work alone.
Workplace culture
At the Frick Collection we pride ourselves on promoting an open and welcoming workplace culture that supports work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting while offering an excellent opportunity to appreciate some of the worlds finest works of art.
The Frick Collection provides equal opportunity to all employees and applicants for employment without regard to personal characteristics such as race color religion sex age national origin disability pregnancy genetic information military or veteran status sexual orientation gender gender identity or expression marital and civil partnership/union status alienage or citizenship status creed genetic predisposition or carrier status unemployment status familial status domestic violence sexual violence or stalking victim status caregiver status or other characteristics protected by law.
This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
All qualified candidates are encouraged to apply for vacant positions at all levels.
Physical Requirements
The candidate must be able to perform the essential functions of the position and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.
Physical requirements are comparable to most audio engineer roles. Ability to interact in-person with colleagues vendors and visitors. Use common office tools and machines (computer phone).
Ability to traverse throughout the office building(s) and gardens both in and out-of-doors and visit different levels of the building. Ability to transport and operate computer equipment of up to at least 50 pounds.
Employment Status Work Hours and Compensation
This is a part-time nonexempt role.
Though this role will be scheduled to work primarily on weekends all IT staff are relied upon to support a vast array of Museum activities during open and closed hours therefore in addition to weekends some work hours may be scheduled before/after regular business hours and on weekends.
Compensation: $25.00/hour.
Benefits in Employment with the Frick Collection
Sick time: part-time employees and interns accrue sick leave up to 56 hours/year in accordance with the New York City Earned Sick Time Act.
Retirement: The Frick supports all employees and interns in planning for retirement by offering participation in a Tax Deferred Savings Plan 403(b).
Wellness Programs at the Frick include an Employee Assistance Plan a discount on Citi Bike memberships and a discount on bike helmets.
Meal and Museum Shop discount: When employees are working onsite they may access a discount on food pickup or delivery through Seamless/Grubhub. All employees are eligible to receive a discount on Frick Museum Shop purchases.
Application Process
Apply here or send resume and cover letter to:
System Administrator
The Frick Collection
1 East 70th Street
New York NY 10021
This description shall not be construed as a contract of any sort for a specific period of employment.
Benefits subject to change and may differ based on employee status.
Required Experience:
IC
Employment Type
Hourly
