BPO Service Desk Trainer - Clark, Pampanga
BPO Service Desk Trainer - Clark, Pampanga
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Salary Not Disclosed
1 Vacancy
Job Description
About the Position: Account/Process Trainer - Service Desk Financial (Clark) Onsite
Responsibilities:
1. Training Needs Analysis:
- Accurately identify training requirements.
- Provide follow-up support on the floor to reinforce learning and enhance performance.
2. Curriculum and Course Design:
- Demonstrate comprehensive understanding of end-to-end course design methodologies.
3. Content Development:
- Develop content thoroughly following appropriate methodologies from start to finish.
4. Course Delivery:
- Employ effective training techniques and methods for delivering sessions.
5. Research Methodology:
- Possess basic knowledge of research principles to conduct ethical and effective research with guidance.
6. Partnering:
- Collaborate effectively with various functions and stakeholders.
- Work closely with client teams and communicate effectively across cultures.
7. People Management:
- Build and lead cross-cultural teams.
- Manage conflicts efficiently.
8. Planning Organizing and Administrative Skills:
- Handle administrative tasks such as attendance agent evaluations training feedback utilization reports scheduling and coordination with TIG/Facilities.
- Schedule training sessions efficiently optimizing available resources.
- Ensure timely execution of training plans and delivery.
- Identify opportunities to improve team and process efficiencies.
Requirements:
- Bachelors degree in any field.
- Minimum of 4 years of total BPO experience including at least 2 years as a trainer in BPO or shared services.
- Background or knowledge in Tech Support or Service Desk preferred.
- Excellent oral and written communication skills.
- Willing to work in shifting schedules in Clark.
- Able to work onsite.
Benefits:
- Quarterly performance bonuses.
- Excellent career development opportunities and fast-track progression.
- Maintain a healthy work-life balance.
- Free HMO and Life Insurance coverage for the employee and two dependents.
- Located within the Central Business District area.
- Recognized as a Great Place to Work.
Employment Type
Full Time
