Email/Chat Support Specialist
Email/Chat Support Specialist
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Job Description
This is a remote position.
Join our team at Spyglass Travel and Tours as an Email/Chat Support Specialist in the Leisure Travel & Tourism industry. We are looking for a dedicated individual who can provide excellent customer service through email and chat channels.
Responsibilities:
- Respond to customer inquiries and issues via email and chat in a timely and professional manner
- Provide accurate information about our travel packages services and policies
- Troubleshoot and resolve customer complaints and escalations
- Ensure customer satisfaction and retention through effective communication
- Collaborate with other team members to improve overall customer support processes
Qualifications:
- Previous experience in customer service or support role preferred
- Excellent written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and problem-solving skills
- Knowledge of the leisure travel and tourism industry a plus
If you are passionate about providing exceptional customer service and have the skills to excel in a dynamic team environment we want to hear from you! Apply now to join Spyglass Travel and Tours as an Email/Chat Support Specialist.
Requirements
- Previous experience in customer service or support role preferred
- Excellent written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and problem-solving skills
- Knowledge of the leisure travel and tourism industry a plus
Previous experience in customer service or support role preferred Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Attention to detail and problem-solving skills Knowledge of the leisure, travel, and tourism industry a plus
Education
Previous experience in customer service or support role preferred Excellent written and verbal communication skills
Employment Type
Full Time
