Key Responsibilities
- Configure and maintain SMS firewall rules based on parameters such as volume content and bad URLs.
- Proactively monitor rule performance identifying irregularities issues and false positives.
- Maintain and update IR21 operators database including country operator HUB GT IMSI and MSISDN lists.
- Collect manage and analyze SMS firewall transactional and reference data using specialized tools.
- Handle large and complex datasets to generate scheduled and ad-hoc reports.
- Extract key insights from SMS firewall data to support business decisions.
- Monitor and report daily and weekly SMS firewall traffic KPIs.
- Update and maintain operator databases and numbering plans.
- Detect analyze and report messaging fraud including root cause analysis and solution recommendations.
- Create and adjust SMS firewall rules to detect potential fraud and generate alerts.
- Research and implement new fraud detection methods and system enhancements.
- Collaborate with Technology Carrier and other teams to address network traffic and system issues.
Requirements
Skills & Experience
- Excellent communication skills in English (verbal and written).
- Strong analytical mindset with attention to detail and a proactive data-driven approach.
- Advanced Excel skills (Pivot Tables Lookups essential).
- Telecom experience with basic knowledge of SMS traffic flows and numbering plans.
- Must have Knowledge of SS7 MAP with ability to read and analyze protocol logs.
- Must have Working knowledge of Linux environments.
- Understanding of telecom messaging fraud scenarios.
- Hands-on experience configuring rule-based fraud detection systems.
SMS Firewall Management, Fraud Detection, SS7 MAP, Telecom Messaging, SMS Traffic Analysis, Data Analysis, Advanced Excel (Pivot Tables, Lookups), Rule-Based Fraud Systems, Linux, Reporting & KPIs, Problem-Solving, Communication Skills.
Education
Bachelor s degree