Customer Success Guide Manager
Customer Success Guide Manager
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Job Description
As aCustomer Success Guide Manager you will be part of the Customer Excellence Group responsible for driving customer success growth and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin Ireland you will manage a team who serve as the trusted point of contact for customers helping them achieve their business goals while ensuring they get the most out of our products and services. The Customer Success Guide team is primarily office-based and the ideal candidate will be responsible for coaching and developing the team driving successful customer outcomes leading to clients product adoption renewals and expansion of ServiceNow offerings across a large portfolio of customers.
Key Responsibilities:
Lead your team to onboard new customers and improve technical health and adoption for a portfolio of customers
Hiring coaching and mentoring team members to help them grow their skills and careers
Execute the Success Centre strategy delivering value for all customers on their journey
Drive new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy
Understand how digital and AI based technologies are critical to the scaling impact and cost effectiveness of the business
Manage & oversee the operational aspects of the team to deliver high quality engagements efficiently with maximum reach and productivity
Develop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience
Qualifications :
Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Demonstrated success leading and growing a team of individual contributors
Excellent verbal and written communication skills including the ability to chair meetings and host webinars
Ideally 2 years in a leadership role at a high performing consulting/software company or equivalent focused on technology enabled transformations
Business Technology Computer Science or AI related degree preferred.
Passion for SaaSwith an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
Strongemotional intelligence organizational skills with a demonstrated ability to prioritize and manage competing tasks.
Program management experience passion for customer success and improving productivity through innovative technology solutions.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
