Customer Experience Specialist
Customer Experience Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.
Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. Youll have the chance to impress every time by delivering an exceptional customer experience and in return will receive ongoing development and career progression opportunities.
You will also
Support customers with queries through inbound telephone calls emails or our live webchat facility
Complete an average of 25-30 customer calls per day
Provide a great and memorable customer experience
Understand regulatory requirements and remain compliant
Continue to develop knowledge
Qualifications :
Experience delivering an outstanding customer experience
Experience working in a target environment
A high level of resilience communicating with customers
Preferable previous call center experience
We will teach you the rest with our fantastic training programme and ongoing coaching.
Further details:
Start date - 27th Oct with face to face interviews during September.
All roles will begin with initial 9 weeks of classroom-based training running from 09:00AM - 17:30PM at our office in NG2.
Follow completion of training this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)
Rotational shift pattern Monday - Saturday (8am/7:15pm)
Internal Grade: G
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-ST1 #LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
