IT Security Analyst (Hybrid work)

We are seeking a detail-oriented and technically proficient Level 1 M&A Help Desk Technician to join our IT support team. This role focuses on providing Tier 1 support to end users at newly acquired M&A locations primarily through phone and helpdesk ticketing systems. You will diagnose and resolve technical issues escalate complex problems and assist with onboarding security tools and ensuring patching compliance.

Essential Duties and Responsibilities:

Security Operations Center (SOC) Tool Onboarding
Collaborate with the M&A Project Manager to install and configure:
*Antivirus software
*Vulnerability scanning tools
*DNS controls
*SIEM (Security Information and Event Management)
*Web proxy solutions

Patching and Compliance
  Work with the Regional M&S Support Team to:
  Ensure patching compliance across workstations
  Maintain operating system compliance

Help Desk Support
  Respond to incoming technical support requests via phone and ticketing system
  Perform remote troubleshooting using diagnostic tools and targeted questioning
  Escalate unresolved issues to higher-tier support personnel
  Accurately document issues actions taken and resolutions in helpdesk software

Secondary Responsibilities
  Generate reports and provide data for managerial review
  Participate in rotational after-hours on-call support
  Share knowledge and provide assistance to team members
  Create training documentation and materials
  Assist in gathering requirements and drafting change specifications
  Engage in ongoing training to expand technical expertise
 

Qualifications :

Education

• Associate degree in Information Technology or equivalent experience

Experience

• Minimum of 1 year in a help desk or technical support role
• Proficiency with Windows-based systems and command-line tools (e.g. PowerShell Bash)
• Experience with automated software deployment and patch management tools such as:
• Microsoft Intune Endpoint Central 
• Excellent communication and collaboration abilities

Certificates and/or Licenses

• CompTIA A Network Security
• Microsoft Certified: Modern Desktop Administrator

Additional Information :

Professional working proficiency in English is a requirement including the ability to read write and speak in English.

Remote Work :

No

Employment Type :

Full-time