IT Security Analyst (Hybrid work)
IT Security Analyst (Hybrid work)
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Job Description
We are seeking a detail-oriented and technically proficient Level 1 M&A Help Desk Technician to join our IT support team. This role focuses on providing Tier 1 support to end users at newly acquired M&A locations primarily through phone and helpdesk ticketing systems. You will diagnose and resolve technical issues escalate complex problems and assist with onboarding security tools and ensuring patching compliance.
Essential Duties and Responsibilities:
Security Operations Center (SOC) Tool Onboarding
Collaborate with the M&A Project Manager to install and configure:
*Antivirus software
*Vulnerability scanning tools
*DNS controls
*SIEM (Security Information and Event Management)
*Web proxy solutions
Patching and Compliance
Work with the Regional M&S Support Team to:
Ensure patching compliance across workstations
Maintain operating system compliance
Help Desk Support
Respond to incoming technical support requests via phone and ticketing system
Perform remote troubleshooting using diagnostic tools and targeted questioning
Escalate unresolved issues to higher-tier support personnel
Accurately document issues actions taken and resolutions in helpdesk software
Secondary Responsibilities
Generate reports and provide data for managerial review
Participate in rotational after-hours on-call support
Share knowledge and provide assistance to team members
Create training documentation and materials
Assist in gathering requirements and drafting change specifications
Engage in ongoing training to expand technical expertise
Qualifications :
Education
- Associate degree in Information Technology or equivalent experience
Experience
- Minimum of 1 year in a help desk or technical support role
- Proficiency with Windows-based systems and command-line tools (e.g. PowerShell Bash)
- Experience with automated software deployment and patch management tools such as:
- Microsoft Intune Endpoint Central
- Excellent communication and collaboration abilities
Certificates and/or Licenses
- CompTIA A Network Security
- Microsoft Certified: Modern Desktop Administrator
Additional Information :
Professional working proficiency in English is a requirement including the ability to read write and speak in English.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
