Business Process Analyst
Business Process Analyst
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Job Description
The Business Process Analyst will report directly to the APAC Commercial Process Lead. This position is a key part of the Global Process Team and is responsible for understanding the companys business strategy North Star operating vision business imperatives and capabilities and how they affect technology imperatives and strategic initiatives. Develops interaction model for people resources and controls within the process constraints.
The Business Process Analyst will partner with the business global technical business solutions GI Controls and IT to ensure adoption of best practices and standardization of business architecture outputs across the company.
The responsibilities for this role include:
- Understand the companys business strategy operating vision business imperatives and capabilities and how they affect technology imperatives.
- Understand the key challenges that sponsor and key stakeholders face.
- Define opportunities to create business value for the company.
- Define the specific business solutions and structures needed to realize these opportunities.
- Help define the performance goals metrics and key milestones for the proposed solutions.
- Review prototypes enterprise blueprints and the scope of the initiatives to meet the business imperatives.
- Increase the level of business and IT leaders confidence in the solution.
- Identify risks and assumptions associated with the functional elements of the solution.
- Advocate and drive adoption of best practices to ensure standardization of business architecture outputs across the company
- Works closely with solution/technical architects to deliver business architecture artifacts needed for End-to-End Architecture & Solution Architecture Approach deliverables
- Provides recommendations and collaborates with business to ensure solutions meets the business needs on a complex project.
- Assess and diagnose business problems ranging from tactical to strategic in size and nature. Apply a wide range of business performance diagnostic methods tools and capabilities both quantitative and qualitative to analyze issues identify root-causes quantify problems and effectively communicate findings and results to senior business leaders.
- Work with stakeholders from across the organization (senior and junior) to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops direct engagement sessions etc. to transform process people organizational design roles.
- Lead business process design and improvement efforts for key business problems using common re-engineering techniques including application of best practices and LEAN Six Sigma.
- Assist in defining analyzing and evaluating business process &/or system requirements to solve business problems
- Critically evaluating information gathered from multiple sources reconciling conflicts decomposing high-level information into details abstracting up from low-level information to a general understanding and distinguishing user requests from the underlying true needs
- Drive and challenge stakeholders on their assumptions of how their processes can be improved
- Develop formalrecommendations/solutionsfor review by business customers
- Contribute and develop Business Change Team Knowledge Management & Best Practices
- Develop comprehensive process designs and details to outline strategic and tactical solutions for the business.
What were looking for:
The ideal candidate will demonstrate a passion for solving business problems creating solutions to change the business and working hands on the day-to-day execution of change projects and programs. Ideal candidates will have proven experience in strategic problem solving process improvement business analysis program and change management and leading execution in complex cross-functional environment including with technology teams. Candidates must be dynamic and capable of leading and executing successfully in an ambiguous environment. Ability to persuade communicate in written presentation and oral forms and ability to lead through influence is critical to the success of this role. Candidate should have strong emotional intelligence and the ability to empathize with business stakeholders. Further the ideal candidate will pose a strong business and commercial acumen and understanding of insurance industry.
- 5 years of experience in management consulting business operations or process improvement roles.
- Insurance industry experience in commercial P&C preferred but not required.
- Strong critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.
- Lean Six Sigma certification and Visio experience.
- Must have experience and expertise in applied process improvement methodologies including process mapping root cause analysis re-engineering etc.
- Strong PC and documentation skills e.g. Excel and Advanced Word.
- Strong written and verbal communication skills.
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At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
Functional Area:
OP - OperationsAIG Asia Pacific Insurance Pte. Ltd.Required Experience:
IC
Employment Type
Full-Time
