Client Implementation Service Analyst 1

About the Role

Are you a problem solver with a passion for delivering exceptional customer experiences Do you enjoy turning complex challenges into smooth streamlined processes Join our team as a Client Implementation Analyst and play a pivotal role in bringing our innovative solutions to life for clients across the automotive and finance sectors.

In this role youll be the driving force behind successful client setupswhether its launching a simple calculator tool or managing the full integration of a bespoke customer journey. Youll work closely with Account Managers developers third-party vendors and clients to ensure every implementation is seamless efficient and perfectly aligned with our clients goals.

What Youll Be Doing

• Own the end-to-end implementation process for a wide range of services from plug-and-play tools to complex custom-built journeys.

• Guide client integrators through technical documentation and processes acting as a knowledgeable and supportive partner.

• Configure tailored finance packages using our internal system and collaborate with development teams to deliver on technical requirements.

• Gather critical setup information enter data into our control systems and ensure timely go-lives for both new setups and upsells.

• Act as a liaison between clients account managers developers and third parties (including DMS providers and lenders) to troubleshoot issues and deliver timely solutions.

• Collaborate across departments to improve product offerings and streamline internal processes.

• Participate in the rollout of new products and internal tools bringing a customer-focused implementation lens to every initiative.

• Ensure Salesforce is kept accurate and up-to-date with go-live milestones status updates and cancellations.

• Contribute to knowledge-sharing across the business and attend team meetings to stay aligned with company goals.

• Work closely with support teams to hand off client cases when needed ensuring a smooth transition and resolution.

What Were Looking For

Essential Skills & Experience:

• Strong communication and collaboration skills with a proactive approach to client interaction via email and video calls.

• Previous experience in a client-facing implementation technical support or systems integration role.

• A natural problem solver with an analytical mindset and great attention to detail.

• Comfortable navigating software systems and technical documentation.

• Team player who thrives in a fast-paced evolving environment.

Desirable Experience:

• Background in automotive finance or SaaS industries.

• Experience working in agile teams or software development environments.

• Knowledge of Salesforce and Microsoft Excel/Outlook.

• Familiarity with DMS CRM platforms or finance house integrations.

Qualifications:

• Ideally degree-educated (2:1 or above) in a relevant field or equivalent hands-on experience in a similar role.

Why Join Us

Youll be joining a team thats passionate about making a difference for our clientsand we support each other to do just that. We offer opportunities to grow develop your skills and work on exciting projects that have real impact. If youre ready to bring your expertise to a team that values innovation ownership and collaboration wed love to hear from you.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.