Vice President & Chief Operating Officer
Vice President & Chief Operating Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 150000 - 235000
1 Vacancy
Job Description
About Us
With over 20 years experience this company brings an unparalleled level of passion professionalism and adaptability to the creation of exceptional experiences. We approach each project with fresh eyes looking for ways to raise the bar and set it apart and our track record of success is evident through a collection of award-winning projects discerning clients and leading brands.
Position Summary
The Vice President & Chief Operating Officer (COO) is responsible for the operational leadership of the company overseeing all aspects of project execution operational workflows and organizational efficiency. This role blends creative design sensibilities with strong business acumen to ensure that each project is delivered on time on budget and aligned with the companys wellness-forward ethos. The COO acts as a key liaison between the Founder the design team external consultants and client stakeholders.
Core Responsibilities
- Operations Leadership
- Establish refine and oversee internal processes for project delivery (from concept through opening).
- Create resource allocation models staff utilization planning and internal reporting structures.
- Implement systems that ensure quality control efficiency and accountability across the firm.
- Project Oversight & Client Interface
- Serve as principal client contact during pre-design and design phases ensuring deliverables meet client expectations.
- Translate client vision into actionable design and operational strategies.
- Monitor project progress scope changes and budgets; mediate conflicts between design intent and operational realities.
- Strategic Business Development
- Support the President in identifying and pursuing new business opportunities.
- Contribute operational insights during proposal development and client presentations.
- Maintain relationships with industry leaders vendors and operators (hospitality brands spa/wellness operators developers).
- Team Leadership & Mentorship
- Provide mentorship and direction to design operations and project coordination staff.
- Uphold firm culture of collaboration creativity and analytical rigor.
- Foster growth in staff skills related to project management client communications and operational thinking.
Key Skills & Competencies
- Hybrid expertise: creative design understanding operational/financial acumen.
- Strong leadership in managing multidisciplinary project teams.
- Exceptional communication and client relationship skills.
- Deep knowledge of hospitality and spa/wellness operations including pre-opening.
- Comfortable working at both visionary and detail levels (conceptual big-picture thinking hands-on execution).
Candidate Profile
- 1215 years of progressive experience in spa/wellness hospitality design or related operations.
- Proven track record in project management and client-facing leadership roles.
- Familiarity with luxury hospitality standards and spa/wellness operational requirements.
- Background in business management hospitality or design preferred.
- High EQ with ability to balance creativity operations and financial oversight.
Compensation & Benefits
Annual performance-based bonuses
Comprehensive health dental and vision insurance
Employer-matched 401(k) retirement plan
Paid time off (PTO) holidays and hybrid work flexibility
9/80 work schedule with alternating 3-day weekends
Continuing education and professional development support
Inclusive collaborative studio culture with opportunity for firm-wide impact
Required Experience:
Chief
Employment Type
Full-Time
