Sr Manager, End User Computing (EUC) & Identity
Sr Manager, End User Computing (EUC) & Identity
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities/Essential Functions:
End User Computing:
- Oversee the corporate Microsoft Windows workstation fleet including deployment configuration and lifecycle management using Microsoft Intune.
- Manage software distribution application packaging patching and endpoint security posture.
- Ensure endpoints are compliant with company security standards and regulatory requirements.
- Lead incident response and root cause analysis related to endpoint issues and serve as an escalation for support team incidents.
- Administer and optimize the Microsoft 365 tenant including Exchange Online SharePoint OneDrive Teams and other M365 collaboration tools.
- Administer and manager the email security related platforms including Exchange Online Protection (EOP) within Defender and TrendMicro along with associated policies and tooling.
- Partner with the Information Security team to enforce security standards and compliance policies in M365.
- Ensure optimal performance and availability of M365 services and assist with licensing and usage reporting.
Identity & Employee Lifecycle:
- Manage Active Directory (AD) and Microsoft Entra ID (formerly Azure AD) including directory synchronization conditional access policy and user access controls.
- Implement and support Single Sign-On (SSO) solutions using Entra ID and SAML integrations with third-party applications.
- Oversee identity lifecycle processes (joiner mover leaver) in coordination with HR IT and business stakeholders.
- Design and architect a cohesive employe lifecycle process using a suite of tools that could include AD Entra ID Service-Now SailPoint Identity-Now Ceridian Dayforce and Manage Engine as examples.
- Drive automation and process improvement in identity and access management using scripting and integration tools.
Team Leadership:
- Lead mentor and develop a team of engineers responsible for end user and identity platforms.
- Prioritize work assignments provide technical direction and ensure high service quality.
- Collaborate closely with HR Security IT Infrastructure and Application teams to align IT services with business needs.
- Develop and track key performance indicators (KPIs) and service level agreements (SLAs).
- Manage vendor relationships contracts and support escalations.
Key Qualifications:
- Bachelors degree in Computer Science Information Systems or related field or equivalent work experience.
- 8 years of related experience in IT with 3-5 years in leadership or management role.
- Proven experience managing Microsoft Intune Active Directory Microsoft 365 and Entra ID.
- Familiarity with SSO technologies and SAML protocols.
- Proven experience with identity lifecycle automation.
- Strong understanding of endpoint security identity governance and collaboration platforms.
- Excellent communication interpersonal and stakeholder management skills.
Preferred:
- Experience with PowerShell scripting for automation.
- Experience in supporting IT infrastructure in a manufacturing environment.
- Knowledge of Microsoft SCCM is a plus.
- Relevant Microsoft certifications (e.g. MS-102 SC-300 AZ-104) is a plus.
- Knowledge of ITIL frameworks and best practices.
- Experience working in regulated environments or with compliance frameworks (e.g. SOX HIPAA).
- Customer Service Orientation: Proven ability to work closely with users and IT support teams to enhance customer satisfaction.
- Problem-Solving Skills: Strong analytical and troubleshooting skills with a focus on root cause analysis and permanent solutions.
Working Environment/Safety Requirements:
- Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work).
- Ability and willingness to handle work related issues during all hours of the day every day of the week understanding the responsibility of our organizations requirement for 24/7 production support.
- Ability willingness and flexibility to travel as needed for approved work purposes in accordance with project and management schedules.
License Requirements/Certifications:
- Valid U.S. drivers license (for rental cars when applicable)
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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