STEP Learning Strategy & Design, Sr Manager
STEP Learning Strategy & Design, Sr Manager
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1 Vacancy
Job Description
The Team
The Global Learning & Development (GLD) team designs develops and delivers learning solutions for ServiceNows Success Technology Experience and Platform (STEP) Organization. GLD sits within the ServiceNows Global People organization supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. We are passionate about making ServiceNow an incredible workplace for every employee. We partner with leaders across the organization to support their business priorities through innovative training programs for their teams.
The Role
As the Senior Staff Learning Strategy you will be a key member of the Global Learning and Development (GLD) team partnering with STEP leaders key stakeholders and GLD partners to own and evolve our STEP-Wide learning experiences that focus on preparing employees for the skills of the future including AI and other emerging talent trends and priorities. You own the end-to-end learning journey for your programs setting the vision via Curriculum Blueprints and Persona Learning Journeys.
You will apply your expertise in human-centered design adult learning principles and instructional design methodologies to strategize design develop and deliver innovative learning experiences that drive business impact and performance and motivate your team to do the same to serve internal customers. You and your team will collaborate and build strong working relationships across the organization to ensure end-to-end alignment from concept to delivery including maintaining scope and budget and meeting delivery timelines and commitments.
What you will be doing:
- Shape the long-term strategy/roadmap for STEP-Wide learning programs including School of AI and other high priority skills.
- Act as a mentor and lead Learning Strategist for the team responsible for design and development of innovative effective and highly scalable global learning solutions for employees across ServiceNow using current learning technologies and instructional design methodologies to meet business objectives
- Create immersive engaging and effective learning experiences through various formats (on-demand learning virtual instructor led and in-person) including graphics audio and video support and motivate your team to do the same in partnership with the instructional design and media development team
- Work with the team to create and estimate designs within budgeted hours/dollars that meet stakeholder delivery timelines and commitments while managing resource capacity
- Partner with senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
- Stay informed on industry advancements anticipate how changes in the organization or industry may impact the team and programs and identify innovative approaches to take our products and experiences to the next level
- Evaluate learning program efficacy
- Engage with vendors as needed to scale and augment team capacity
Qualifications :
The ideal candidate is a resourceful independent problem solver with a willingness to adopt creative approaches. The candidate will have proven ability to drive a team toward the achievement of KPIs monitor metrics analyze trends and make data-driven decisions to optimize individual and team performance. Experience managing large multi-audience highly complex learning teams in a project based budget driven environment is required.
We also require a minimum of a bachelors degree with 10-12 years of professional or equivalent experience in learning solutions design and development. Experience and knowledge of AI is required.
To be successful in this role you have:
- Proven ability to work in inclusive high-performing teams driving accountability maintaining a high level of productivity and resilience in dynamic environments.
- Passion for developing learning experiences with an understanding of audience needs and thoughtful AI-driven user experiences.
- Strong background guiding teams to integrate AI tools and strategies across learning design delivery content development and learner engagement at scale.
- Expertise in developing impactful audience-centered learning experiences using human-centered design adult learning principles and instructional design methodologies (ADDIE Agile Kirkpatrick).
- Exceptional facilitation and communication skillswith the ability to engage diverse stakeholders.
- Skilled in using learning and design tools including eLearning development tools and learning management systems. Familiarity with Articulate Storyline and Rise strongly preferred.
- Adept at building and scaling complex multi-audience learning programsincluding assessments and certificationsthat align to business goals.
- Track record of driving impact measurement through CSAT NPS KPIs and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement.
- Skilled in cross-functional collaboration to design learning assets that meet strategic and learner-centered objectives.
- Professional presence marked by empathy integrity and diplomacy when working across all levels of an organization and with external partners.
- Growth mindset with intellectual curiosity; open to feedback and committed to continuous improvement.
- A positive demeanor with a sense of purpose and the ability to have fun
- Solid understanding of the Microsoft Office suite of products (Word Excel PowerPoint OneNote SharePoint Teams Outlook)
- The ability to travel as needed
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
