Supervisor, Customer Operations
Supervisor, Customer Operations
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Job Description
City/State
Suffolk VAWork Shift
First (Days)Overview:
Sentara is hiring a full-time Supervisor of Customer Operations for Sentara Obici Hospital located in Suffolk VA. This position is responsible for the formal supervision and oversight of the Guest Services and Volunteer Services departments at Obici Hospital.
The Supervisor of Customer Operations will be responsible for the daily operations of the guest services and volunteer services departments to include being a resource for questions assisting with daily activities and maintaining a well-trained productive and service-oriented work group. Also responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service quality and financial accuracy. Supports the team by developing and maintaining strong collaborative relationships with team members volunteers providers and internal business partners and identifies opportunities for improvement recommends solutions and implements recommendations to facilitate addition serves as a role model for communication and teamwork between departments and divisions.
Key Responsibilities:
Directly responsible for the coordination and management of the guest services and volunteer services programs
Assists leader in promoting customer satisfaction and enhancing the patient and family experience
Supervises staff including coordinating quality and customer service activities
Coordinating the purchasing and payroll processes
Serving as a technical resource to team members
Responsible for interviewing hiring and developing staff with the goal of developing a highly effective work team
Responsible for recruiting and training new volunteers
Matching volunteers to opportunities that suit their skills keeping volunteers informed and conveying the organizations purpose to the public.
This position is located at Sentara Obici Hospital Suffolk
Education
- Associates degree (or higher) preferred or
- a minimum of five years of related experience in lieu of education is required.
Certification/Licensure
- No specific certification or licensure requirements
Experience
- 3 years of Healthcare experience
- Previous Guest Services/Volunteer Services experience
- 3 years Call Center experience considered
- 2 years Managed Care Experience
- Previous Customer Service experience required
.
Sentara Obici Hospital a 175-bed state-of-the-art facility is located on Godwin Boulevard in Suffolk VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality patient-centered care. As a recognized accredited Primary Stroke Center and Magnet hospital for nursing excellence the hospital specializes in orthopedic and spine heart and vascular advanced imaging gynecological and comprehensive breast services behavioral health maternity weight loss surgery and a heartburn treatment center.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Manager
Employment Type
Full-Time
