Customer Service Advisor (English Speaker) - Temporary Late Shift
Customer Service Advisor (English Speaker) - Temporary Late Shift
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1400 of the worlds best brands boutiques and department stores delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
Were passionate about operational excellence acting with our customers and partners always in our heart. Covering the entire order journey we create our online content secure payments and fraud process compliance ensure order fulfilment and delivery while providing customer and partner a nutshell we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto in the north of Portugal and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As a Customer Service Advisor you are the face and voice of Farfetchstrategic partners and a key team member who loves and understands customers keeping them front of mind. Exceeds their expectations byproviding exceptional service through the quality speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partners amazing products selection. Reporting to the Customer Service Supervisor you will gain excellent hands-on experience in a fast-paced fashion environment.
WHAT YOULL DO
- Be the first point of contact providing an optimum level of service to all of our customers resolving their queries and requests across multiple channels (email phone and chat) within our customer promise;
- Provide information and best advisory with regards to products and services and other related inquiries;
- Take ownership of case resolution finding the best solutions according to the companys process and guidelines;
- Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
- Advocate on your customers needs working with other internal teams namely by identifying and boosting localization initiatives;
- Managing your own development and supporting others to maximize team potential;
- Actively contribute to a great work environment and the alignment with Farfetchand strategic partners values in the team.
WHO YOU ARE
- Experienced in customer service (minimum of 1 year) preferably in a fashion and/or e-commerce environment;
- Someone with excellent English proficiency in written and spoken form;
- Someone with good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms.
- A person with excellent communication skills with the ability and confidence to resolve complex customer issues with a positive approach
- Someone with natural multi-tasking ability with an excellent eye for detail critical thinking and good organizational skills
- Passionate and knowledgeable of sports and sportswear is a plus
- Self-driven person but also a strong team player
- Available to work on late shifts
REWARDS & BENEFITS
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
- We are determined that no applicant experiences discrimination on the basis of sex race ethnicity religion or belief disability age gender identity ancestry sexual orientation veteran status marriage and civil partnership pregnancy and maternity or any other basis prohibited by applicable law.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels other than our official careers website. Additionally Farfetch will never ask candidates for any form of payment during the recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Temp
Key Skills
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