Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria â No Calls)
Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria â No Calls)
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Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Support Superstar youll be the voice behind the music ensuring top-tier support for users. Your key responsibilities will include:
- Assisting users via email and web messaging with their inquiries and concerns
- Resolving account and payment issues smoothly and efficiently
- Answering How to and FAQ questions with clarity and confidence
- Troubleshooting and fine-tuning the experience for our customers
Qualifications :
What Were Looking For:
- Fluency in French (C1 level) and English (B2 or above)
- Valid EU work permit required to work in Bulgaria
- Availability to work flexible shifts including weekends
- Previous customer service experience a plus but not a dealbreaker
- Excellent communication skills as smooth as a jazz saxophone solo
- A positive problem-solving attitude even on the toughest tracks
Additional Information :
What Youll Get:
- Long-term job security with a permanent contract
- Work from home flexibility
- Competitive salary package
- Additional health & life insurance
- 21 days of paid annual leave
- Food vouchers & employee discounts
- Career growth opportunities within Sutherland
- Ongoing training & learning programs
- Rewards & recognition programs
Why Join Us
- Fully digital employee services
- 24/7 psychological support program
- Multisport card (partially covered)
- Fun corporate events wellness initiatives & team buildings
- Corporate social responsibility activities
- Exposure to global business expertise
If youre ready to rock the world of customer support and be part of a team that truly values its employees apply today!
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
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