Squad lead
Squad lead
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1 Vacancy
Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Squad Lead
Squad Lead is a regional role that leads a cross-functional team to deliver on business outcomes. This person is responsible for respective Squad vision mission targets and metrics. The role works closely with the enterprise line of business stakeholders and supporters in an Agile environment continuously reviewing the team needs refining priorities and identifying opportunities to improve and innovate processes and work functions through process optimization.
Squad Lead primary focus is on achievement of financial KPIs for their designated Squad which they ensure by supporting teams with day-to-day task alignment and coaching customer escalations and removing sales blockers. Squad Lead is the main interface between the squad and supporting teams. This person will ensure that the stakeholders are focused on enabling the squad towards success and are focused on delivering tasks or initiatives that enable the achievement of squad goals. Squad Lead owns the full target for the squad but is also expected to jump in and help to make sure the squad achieves those goals.
Main Responsibilities:
Develops short- and long-term strategy and goals for squad (together with customer segment leads Go To Market Managers and other leadership) and break it down into initiatives and reachable milestones via sprint plannings that they are responsible to achieve
Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization
Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence
Holds squad targets and members accountable for achieving results
Coordinates daily activities within and outside pod (e.g. sprint planning dailies) and ensures work cadence in line with Agile way of work
Is responsible to understand market customers products and to transfer this knowledge to squad members
Acts as hands-on coach motivator goal setter and navigator for the art of sales (day-to-day coaching and activities / workload distribution)
Provides necessary inputs and aligns with Chapter Lead on all activities related to people management and people development
Owns squads pipeline management and delivers vertical / segment growth
Manages squads performance by providing daily/weekly feedback
Serves as the main point of contact and liaisons with deal supporting teams (legal finance etc.)
Provides guidance and support during segmentation activities
Manages squads deliverables and provides necessary support (e.g.customer meetings escalations) while taking care of absence management and travel support / proposals
Qualifications
Bachelors degree in Business Management or a related field
Minimum 10 years of experience in country or regional management preferably in technology or telecommunications
Strong local presence and an existing network in the Mexican market
Proven track record in leading sales teams and closing key deals
Operational and strategic leadership skills
Fluent in English
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Employment Type
Full-Time
