Care Navigator, Lead

The Care Navigator Lead will be responsible for building and leading a team of Care Navigators who provide comprehensive support to patients and caregivers beginning treatment with a new product within Sobis immunology franchise.  The Care Navigator Lead will play a key role in ensuring patients have access to therapy understand their treatment and feel supported throughout their journey.

• Leadership & Team Development
  • Recruit train and direct a high-performing team of Care Navigators.
  • Provide coaching mentorship and ongoing development to ensure excellence in patient support.
  • Establish performance goals and metrics to measure program impact and patient satisfaction.

• Patient Education & Support
  • Play a key role in developing educational programs to help patients and caregivers understand disease state and therapy.
  • Ensure patient resources are clear empathetic and tailored to the unique needs of rare disease communities.
  • Collaborate with cross-functional teams to align messaging and support tools.
  • Ensure Care Managers follow Sobi requirements for reporting adverse events.

Reimbursement & Affordability Programs

• • Oversee resource training in reimbursement navigation and affordability solutions to help patients access therapy.
  • Ensure Care Navigators are trained to guide patients and providers through insurance processes prior authorizations and financial assistance programs.
  • Identify barriers to access and work with internal teams to design sustainable solutions.

Program Development & Strategy

• • Lead the launch of the Care Navigator model for new rheumatology therapy ensuring it reflects Sobis mission and values.
  • Gather insights from patients caregivers and providers to continuously improve support programs.
  • Partner with compliance and regulatory teams to maintain program integrity.
  • Ensures clear compliant communication with field colleagues
  • Develop reports providing insights into the programs performance.

Qualifications :

• Bachelors degree in Nursing Business or Health Sciences
• 10 years or equivalent experience in Patient Support Services preferred
• Product launch experience in rare disease is highly desirable
• Experience working with a variety of internal stakeholders including field sales marketing trade & distribution and market access
• Strong interpersonal skills
• Direct patient experience required.
• Demonstrated ability to use CRM systems to assist patients during enrollment initial medication dispensing and ongoing access
• In depth understanding of all relevant US legal compliance and regulatory requirements
• Strong commitment to compliance and ethical standards
• Proficient with Microsoft Office suite (i.e. Word PowerPoint Excel Outlook SharePoint etc.)

During program launch may require travel up to 25% then tapering to remote support.

Additional Information :

Compensation and Total Rewards at Sobi

At Sobi we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent ensuring that your contributions are valued and reflected in your overall rewards.

Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits such as:

• A competitive 401(k) match to support your financial future.
• Tuition and wellness reimbursements to invest in your personal and professional growth.
• A comprehensive medical dental and vision package to prioritize your health and well-being.
• Additional recognition awards to celebrate your achievements.

The base salary range for this role is $148000  $200000. Each individual offer will be determined based on several factors including your experience qualifications and location. Additionally this role is eligible for both short-term and long-term bonuses as outlined in the plan details.

All Sobi employees need to demonstrate behaviors in line with Sobis core values: Care Ambition Urgency Ownership and Partnership. Are you ready to be on the Sobi team Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us

We are a global company with over 1700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins and a Board with a stellar track record were ready to take on the worlds diseases ailments and adversity. Our people believe they have the power to make a positive impact in others lives because thats exactly what we do here. If youre seeking a career that taps into your talents in a way that makes the world a better healthier place we just may have a job for you.

We know our employees are our most valuable asset and our culture conveys that. We offer a competitive benefits package to support the health and happiness of our staff.

Sobi Culture

At Sobi we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one but we know we cant change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients partners and stakeholders across the entire value chain. Together we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer

Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity protected veterans and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status or protected groups by the laws or regulations in the locations where we operate.

Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to

COVID-19 Policy

For the safety of our employees and all individuals with whom we interact professionally Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations as well as any state-specific exemptions as required by applicable law.