Agent | PBX Ideal Services
Agent | PBX Ideal Services
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Salary Not Disclosed
1 Vacancy
Job Description
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The Omni Homestead Resort & Spa is seeking a friendly PBX/Phone Operator to join the team. The Omni Homestead Resort & Spa has been delighting vacationersincluding 24 U.S. presidentsfor over 250 years. A recently completed $170 million renovation restored the historic character to this Allegheny Mountain resort in Virginia.
This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner.
This is an ideal opportunity for someone who wants to grow in the industry and make their mark!
Responsibilities
- Maintain regular attendance in compliance with Omni standards as required by scheduling which will vary according to the needs of the resort.
- Maintain high standards of personal appearance and grooming which include wearing the proper attire/uniform and name tag when working.
- Answer all incoming phone calls to the resort using the proper protocol greetings and closings as determined by management.
- Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.
- Demonstrate current knowledge of all key personnel and departmental functions of the resort.
- Assist guests with telephone dialing instructions or to dial for them using all types of calls including room to room local long distance and/or international dialing using correct protocol.
- Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
- To be thoroughly acquainted with the AM and PM checklist.
- Process guest check-outs according to Omnis Moments of Service and Standard Operating Procedures.
- Be familiar with all systems and equipment as related to the Front Desk
- Accommodate room changes expediently.
- Assist with billing inquiries and be knowledgeable of all details included within guest folios
- Log all guest requests service deficiencies and work orders in Synergy and Opera.
- Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios emergency procedures and execute to standard.
- Be familiar with all hotel amenities (Wireless Internet Select Guest Program GHA Discovery Program Laundry Services and Omni Kids Program).
- Be familiar with all hotel facilities (F&B Outlets Activities Membership Business Center Gift Shops Coffee Shop Fitness Center Spa and Golf Pro Shops).
- Understand the importance of our Medallia scores.
- Assist management with miscellaneous front office tasks including but not limited to organizing filing and delivering requested items to guests.
Qualifications
- Ability to clearly and professionally communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to multitask prioritize organize and follow up.
- Previous customer service experience and cashiering is preferred.
- Must be able to work a flexible schedule and willingness to work nights weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Unclear Seniority
Employment Type
Unclear
