Manager, Patient Operations
Manager, Patient Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CSBio is a peptide contract manufacturing founded in 1993. Our initial products were a complete line of automated synthesizers for manufacturing and process development with a focus on cGMP 1994 we opened our custom peptide facility and began producing high quality compounds for research organizations and pharmaceutical companies 2004 we opened our peptide production facility in Menlo Park CA and in 2014 we expanded our production capability through the addition of a new state of the art building dedicated to cGMP peptide 2017 we passed a FDA inspection and were recommended to be approved for commercial drug substance 2023 we added additional cGMP clinical production capacity in Milpitas CA.
In 2025 we are looking to expand outside of California into the State of Montana and you will beemployee#1. The role owns thepeoplefacingandpolicyfacingwork streams that are critical for Day1 revenue under SB535.
Job Duties:
- Core Responsibilities (70% external / 30% internal)
- PatientPipeline Development
- Build and execute the referral network with Montana hospitals and oncologists.
- Own the digital funnel (webinars targeted advertising leadqualification).
- Patient OnBoarding & Monitoring
- Standup remotemonitoring tech stack (EHR integrations wearables teleoncology).
- Chair weekly Multidisciplinary Tumor Board; ensure data flow into RealWorld Evidence (RWE) database for DPHHS.
- Community & Foundation Interface
- Manage CSBio Foundation subsidy programme; identify and onboard10 Montana residents in the pilot year.
- Lead ruralaccess initiatives with local hospitals.
- Brand & Reputation Safeguard
- EstablishCodeofConductfor marketing claims; monitor competitors and flag bad actors to DPHHS.
- Represent CSBio on state RighttoTry working groups to advocate higher compliance standards.
Competencies:
- To perform the job successfully an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Supports everyones efforts to succeed.
- Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; Supports organization goals and values.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events.
Requirements
- 10yrsin clinicaloperations or patientservices leadership (oncology specialty pharmacy or concierge medicine).
- Demonstrated success in publichealth policyideally at the state level.
- Proven track record hitting patientacquisition or revenue targets in a regulated setting.
- Superb publicspeaking and stakeholdermanagement skills.
- Thorough understanding of problem-solving safety and quality improvement tools and techniques
- Ability to work effectively and collaboratively in a cross-functional team within a fast-paced environment
Benefits
- Medical dental and vision insurance (Kaiser HMO or BlueShield PPO. Employer pays 90% for Employee and 75% for Employees family; Dental: Aetna Dental Delta Dental Guardian Dental MetLife Dental. Vision: VSP and Aetna EyeMed)
- 401k 10% 1:1 match
- Basic life ($20000 paid by company) and supplemental life insurance (optional supplemental).
- Disability insurance 50% standard employer paid.
- Companywide paid holiday during: Week of July 4 Thanksgiving (2 days) Week of December 25
- PTO policy. 10 days PTO
- Cell phone reimbursement
- Employee rewards and recognition program
- Company organized social events
- Quarterly sponsored team building activities
Required Experience:
Manager
Employment Type
Full-Time
