Desktop Support Analyst
Desktop Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Desktop Support Analyst
Location: San Diego California. 92121
Job Description
Key Responsibilities:
- Provide on-site and remote technical support to users addressing IT issues related to hardware software and network connectivity.
- Manage asset inventory including tracking updating and maintaining records of IT equipment.
- Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
- Troubleshoot and resolve common IT issues such as printer problems software errors and network connectivity issues.
- Assist in the setup maintenance and troubleshooting of audio and video equipment including projectors microphones and video conferencing systems.
- Support live events by operating AV systems and addressing any technical issues that arise.
- Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
- Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
- Maintain accurate records of support requests resolutions and equipment maintenance.
Qualifications:
- Bachelors degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.
- Familiarity with ServiceNow ticketing system
- Proven experience in providing IT support in an office environment.
- Strong problem-solving skills and attention to detail.
- Basic understanding of audio and video equipment and their functions.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel to various client locations as needed.
- Ability to lift and carry equipment up to 50 lbs.
- Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
Preferred Skills:
- Familiarity with video conferencing platforms and common office tools and operating systems.
- Basic knowledge of networking and cabling.
- Experience with asset management software and IT service management tools.
- Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards
Employment Type
Full-time
