Senior Process Specialist Business Analyst – Operational AI
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Senior Process Specialist / Business Analyst Operational AI you will bridge the gap between business strategy and technical execution. You are a systems thinker who thrives on transforming complex business needs into clear actionable plans and youre not afraid to get technical. Youll serve as a key liaison between business stakeholders product managers architects and engineers to ensure that our operational systems and AI-driven solutions are designed for scalability efficiency and growth.
Youll play a critical role in documenting how our business runs today defining how it should run tomorrow and partnering across teams to make that future a reality.
What Youll Do
Process Analysis & Optimization
- Document as-is and to-be processes capturing decisions data requirements exception paths and dependencies.
- Identify inefficiencies design optimized workflows and define future-state processes that scale with the business.
- Maintain structured process documentation and centralized knowledge repositories.
Business Requirements & Systems Design
- Capture requirements business rules SLAs and value-sizing inputs for new systems and process improvements.
- Author and maintain detailed Business Requirements Documents (BRDs) and ensure traceability through delivery.
- Collaborate with technical teams to design system integrations define API logic and document data flows.
AI Enablement & Intelligent Workflows
- Partner with architects and product managers to operationalize AI insights designing workflows that automate decision-making classify customer or business requests and enhance proactive service delivery.
- Ensure systems are configured to leverage AI effectively supporting intelligent automation across operational functions.
Testing Validation & Change Management
- Support User Acceptance Testing (UAT) through scenario planning validation steps and issue tracking.
- Assist with change management stakeholder communications and end-user adoption.
- Write and maintain Standard Operating Procedures (SOPs) that guide teams through process changes and system enhancements.
Data-Driven Insight & Continuous Improvement
- Use data to analyze process performance identify trends and support recommendations for improvement.
- Build business cases for new initiatives using measurable outcomes and operational insights.
Qualifications :
- 5 years in business analysis or process mapping roles.
- Strong written communication and stakeholder engagement skills.
- Experience with BPMN tools and Lean/Six Sigma preferred.
- Skilled in stakeholder engagement written communication and analytical thinking.
- Equally strategic and hands-on able to connect the dots between business goals systems design and operational excellence.
Additional Information :
Relocation assistance is not available for this role
Sponsorship is not available for this role
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.
AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at .
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients ... View more
