Field Technical Support Consultant
Field Technical Support Consultant
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Job Description
Description -
What a Field Technical Support Consultant does at HP:
Apply advanced technical knowledge to operate one or more technology areas (E.g. Audio Video Communication Unified Communication & Microsoft/ Zoom Rooms).
Integrate technical knowledge and business understanding to create problem solutions for customers.
Resolve single and cross technology incidents independently.
Work with team members to resolve unusually complex or cross-technology incidents.
Proactively and reactively look for solutions to prevent problems from occurring in the team/ technology area.
Apply Poly HP solutions to meet highly complex customer needs.
Identify additional services that could lead to future service revenue growth.
Build and maintain strong relationships up to senior management level in assigned accounts.
Lead Customer Expectation management as part of the Business Escalation process.
Visit onsite to manage Technical/ Business Escalations and troubleshooting if required.
This role may occasionally need after-business hours support depending upon business requirements.
Individuals who do well in this role at HP usually possess:
Bachelors degree preferred or Associate degree holder (Technical field).
with 6- 8 years working experience in related fields desired.
Thorough knowledge of Poly/ Cisco Voice & Video products and services offerings competition third-party products and market trends.
Broad knowledge of corporate organization jobs and policies.
Comprehensive business technical or functional knowledge at an expert level.
Communicate tactfully with diplomacy up to senior management levels within an organization.
Apply advanced technical knowledge to operate one or more technology areas (E.g. VoIP or H323 Video Microsoft Teams Rooms/ Zoom Rooms Microsoft/ Linux Servers).
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (Proactive reactive and creative).
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
Provide suggestions for operational efficiencies.
#Li-Post
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Thailand)Travel -
50%Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Contract
Employment Type
Full-Time
