Career opportunities: Ad Interim Team Manager Customer Services The Netherlands

Introduction

Are you a people-first leader with a passion for team development performance and continuous improvement Do you thrive in a dynamic international environment Then this opportunity might be the perfect next step for you.

At Cygnific we are looking for aTeam Managerwho is energised by coaching people optimising processes and fostering a culture of collaboration quality and growth. Youll work within our KLM team with an environment where people matter and impact is real.

What are you going to do

As Team Manager you are the driving force behind your teams development performance and engagement. You build a high-performing and people-oriented culture by translating strategic goals into actionable plans ensuring your team is aligned motivated and set up for success.

You act as a facilitator and a process improver balancing people needs with business objectives. Youre closely involved in all aspects of team management: from onboarding and development to performance feedback. You proactively monitor results spot improvement opportunities and work closely with stakeholders to ensure a strong and sustainable operation.

Your main responsibilities:

People Management & Development

• You coach develop and inspire your team members creating a supportive and high-performance culture
• You facilitate smooth onboarding for new colleagues and support continuous (career) development
• You actively contribute to team well-being and engagement reducing absenteeism and boosting morale
• You provide regular feedback and identify training or coaching needs
• You empower your team to take ownership and celebrate successes together
• You monitor attendance handle absences and manage employee relations in a fair and transparent way.

Operational Control

• You translate strategy into day-to-day team plans ensuring clear goals and strong results
• You monitor and report on performance and take timely actions to stay on track
• You manage administrative tasks such as scheduling authorising overtime and updating HR systems
• You continuously improve procedures and encourage your team to think and act proactively.

Organisational Alignment

• You act as the key link between your team and the wider organisation ensuring alignment with company goals
• You advise the Operations Manager and other stakeholders with valuable insights on performance and improvements
• You keep communication open and clear your team always knows where they stand and how they contribute
• You are the go-to person for your specific product market or activity.

Continuous Improvement

• You monitor processes and spot areas for improvement
• You make sure changes are embedded and communicated effectively
• You take a proactive role in improvement initiatives sharing your knowledge and ideas
• You stay up to date in your field and apply new insights where relevant.

Where do you land

Cygnific is a proud subsidiary of KLM. With an international team of colleagues from over 30 countries we offer 24/7 customer contact in more than 10 languages via phone email social media and chat. We operate not only from the Netherlands but also from the Philippines and Curaao. Our mission To make every interaction unforgettable.

We believe in teamwork having fun and challenging each other to reach your full potential. Diversity isnt a trend for us its the standard.

Your profile

• Hbo working and thinking level
• At least 3 years of experience in a (call centre) people management or team coaching role preferably in a service-oriented environment
• A strong sense of ownership structure and adaptability
• Youre results oriented experience with KPIs is a must
• Youre proactive hands-on and always looking to support your team and improve how things are done
• You can switch easily between strategy operations and people matters
• You communicate clearly in both Dutch and English.