Implementation Consultant
Implementation Consultant
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1 Vacancy
Job Description
Role Overview
As an Implementation Consultant at SubBase youll guide customers through the full rollout of our platform from initial onboarding through full adoption. Youll work closely with clients to tailor the implementation process to their needs ensure successful integrations and deliver clear business value.
This role is hands-on and collaborative. Youll travel to customer sites manage multiple stakeholders and work cross-functionally with Product Engineering and Customer Success to drive great outcomes. Youll also contribute to refining internal playbooks improving our approach to implementation and supporting the continued growth of our team and processes.
What Youll Do
- Lead new customer implementations from kickoff through go-live
- Design rollout strategies that match each clients goals and timeline
- Own technical onboarding including integrations and workflow mapping
- Identify and navigate risks related to client org structure adoption or process
- Create and maintain implementation guides and internal best practices
- Partner with internal teams to streamline implementation and feedback loops
- Travel up to 50% (approx. 2 weeks/month) for onsite training and support
What Were Looking For
- 3 years (mid-level) or 5 years (senior-level) in SaaS implementation customer success or professional services
- Solid technical background with experience in software onboarding and integrations
- Strong communication and stakeholder management skills
- Able to work cross-functionally in high-stakes environments
- Bonus: experience in construction tech or with complex field-based workflows
- Willingness to travel regularly for client-facing work
- Strategic thinker with a focus on delivering results and driving adoption
Why This Role Matters
Every successful implementation sets the tone for long-term customer success. Youll be the face of SubBase during a critical time in each clients journey ensuring that our platform is not just adopted but embraced with measurable impact from day one.
What Youll Get
- Competitive salary and performance-based bonuses
- Early-stage equity in a high-growth startup
- Medical dental and vision benefits
- Fast-moving collaborative and mission-driven team
- Clear path for career growth as the company scales
If this sounds like a fit wed love to hear from you. Please send your resume or cover letter to
Required Experience:
Contract
Employment Type
Full-Time
