Account & Transaction Manager

Position Title: Associate Director

Department: GOS - Transaction Management

Location: Frankfurt Germany

Role Purpose:

• To support in the implementation of the business plan through managing and developing client relationships contributing to business development assignments managing clients assignments representing the office/ team in the market

• Provide support to team lead and help support and develop the team as we seek to double our turnover in the next 2-3 years.

• Manage day-to-day responsibility for project delivery and reporting

• Fulfil revenue and profit targets

Responsibilities:

Clients & Marketing

• Maintain develop and strengthen strategic relationships with new and existing clients actively developing business opportunities

• Day-to-day liaison with assigned client representative(s) during the course of an instruction

• Establish and maintain own and team profile internally and externally through effective PR and deal promotion

• Manage or contribute to initial discussions preparation of tender documents delivering pitches/ presentations and conducting negotiations

• Ensure projects reports are delivered on time and in budget and to client objectives

• Strengthen Cushman & Wakefields integrated portfolio by building links across business groups and global office network and working collaboratively to generate new instructions pool expertise and provide advice

• Proactively looks for and is able to target new business and revenue opportunities with new and existing clients

• Manage and liaise with internal teams and external consultants to provide a full service to the client. Including overseeing communication reporting and documentation from C&W local offices to ensure high quality service standards

• Create and implement plans for gathering and acting on client feedback

• Advise clients on portfolio strategy and optimisation solutions

Profit & Finance

• Identify and deliver cross-selling opportunities for other areas of the business

• Contribute to projecting annual fee income via accurate fee forecasting/managing potential fee pipeline

• Effectively use established systems for debtor and disbursement recovery to secure cash flow and profitability e.g. billing debt pricing costings etc

• Understanding of product pricing and maintain profitable fee structures

• Grow revenue and profitability generated by existing clients

Operations & Risk

• Ensure timesheets are up to date and reflective of current work

• Ensure own and teams work complies with firm procedures and guidelines (health & safety quality risk professional code of conduct etc.)

• Identify manage and mitigate risks by implementing plans to review output of quality and risk procedures and achieve clear internal and external audit reports

• Support and help drive both internal and external processes

People & Teams

• Provide on-going coaching mentoring and other development opportunities for Director reports and/or Surveyors/ Consultants; conduct performance reviews with direct reports

• Keep own knowledge of relevant case law up to date

• Lead and co-ordinate the work of team on client projects; prioritise activities and delegate on the basis of appropriate expertise and development needs of team

• Sets and achieves own objectives in line with business plan and update with line manager as necessary

• Undertake and record the requisite amount of Continuing Professional Development (CPD)

• Participate in non-fee generating activities such as graduate recruitment L&D resourcing and support local office social activities

• Bring fresh ideas and innovation to the group to enable a level of self-improvement

Qualifications:

• Degree level qualification but not essential

Core Knowledge & Experience:

• Proven track record across a variety of sectors

• Experience of leading projects to deliver seamless client service

• Demonstrable ability to take responsibility of sizeable and complex client instructions

• Business development and client relationship management. Demonstrable understanding of client needs

• Experience in networking and building relationships internally and externally

• Experience selling successfully to clients

• Experience in lead client contact positions conducting pitches and presentations

• Demonstrable technical competence in areas relevant to role

• In-depth market and local knowledge in the relevant business area

• In-depth knowledge of the real estate industry sector

• Financial acumen and budget management

• High level business and report writing experience

• In-depth knowledge of current legislation and case law relevant to role

• Some experience in managing people and teams

• IT skills (MS Word Excel PowerPoint Outlook Internet)

Core Knowledge & Experience (specific to the role):

• Strong eye for detail at all times

• Pro-active approach

• Excellent presentation skills in the output and delivery of client work

• Ideally experience of international real estate markets or working in a cross-border role

Skills & Personal Qualities:

• Ability to manage multiple projects at the same time maintaining an excellent quality of service

• Strong selling and negotiation skills

• Proactive and solution oriented

• Very high standards of presentation

• Good marketing skills

• Good commercial awareness skills

• Coaching and leadership skills

• Good communicator

• Time management

• Business and report writing

• Team player

• Excellent command of written/verbal English