Join our teams of enthusiasts: Internship - Customer Operations - AI transformation
Join our teams of enthusiasts: Internship - Customer Operations - AI transformation
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Salary Not Disclosed
1 Vacancy
Job Description
Canal Netherlands B.V is looking for a new intern to join its customer operations team starting September 2025 for 6 months in our Hilversum office!
Want to help shape how AI transforms customer experience for thousands of customers every day CANAL Netherlands is looking for a proactive and curious intern to join our international Customer Operations team. You will support our transition to AI-driven service operations by working on chatbot optimization process automation and smart self-service innovation with visible impact on customer experience.
About the Internship
Youll be part of an international Customer Operations team where innovation and cross-country collaboration are key. This internship offers a high degree of autonomy and responsibility from day one.
Youll work at the core of our AI transformation not on the sidelines. Youll work on projects such as improving our chatbots designing Quality Assurance (QA) processes and analyzing large-scale customer feedback. Your work directly impacts KPIs like customer satisfaction (CSAT) chatbot resolution rate and first contact resolution (FCR).
Youll also collaborate with colleagues in Belgium Austria the Czech Republic and Romania to share and apply best practices across markets.
What youll do
- Help design and implement QA processes for chatbot interactions
- Analyze customer feedback and translate it to actionable initiatives for the organization
- Work on an optimal customer experience from query to solution
- Contribute to standardizing reporting and operational processes
- Document insights and support presentations to key stakeholders
- Collaborate with stakeholders such as international IT and Marketing departments and various suppliers
You will learn how AI technologies are applied to real operational challenges.
Who we are looking for
- Analytical curious and a strong communicator
- Interested in customer experience AI and process improvement
- Comfortable working independently in a fast-moving environment
- Willing to take ownership and show initiative
What you will bring
- An HBO or WO-level background (Bachelor or Master) in Management Economics Marketing & Communication or a related field
- Affinity with customer operations AI or digital transformation
- Proficiency in both Dutch and English
What we offer
- A meaningful internship at an international and innovative media company
- End-to-end involvement in projects with real business impact
- Guidance from experienced professionals in Customer Operations
- Working in an international environment
- Internship compensation and travel allowance
- A friendly and informal office atmosphere in Hilversum
Required Experience:
Intern
Employment Type
Intern
