Senior Resource Manager

Your Career

The Senior Resource Manager for the JAPAC region holds a vital position overseeing Technical Services Resource Management Capacity Planning and Vendor Management.  We need a leader for the RMO function who can not only manage current operations but also drive the transformation of the RMO into a proactive business-enabling function through process data and reporting improvements. 

In your role you will collaborate with Technical Services Business Leaders RMO Operations and Contingent Workforce Teams to guarantee that Technical Services possess the necessary resources and capacity to meet both current and future demand.

Your Impact

• Capacity Planning & Forecasting - Own the resourcing model aligned to pipeline and bookings; partnering with Services Sales and PMO to optimize the allocation and utilization of resources. 
• Stakeholder Interlock  - Collaborate with Technical Services Leaders Project Managers and other stakeholders to ensure alignment on business model resource management strategies and address resource-related issues and facilitate effective communication
• Resource Optimization - Development and implement solutions focused on planning forecasting resources needs and monitoring resources utilization to ensure the accuracy of resource availability.
• Vendor Management - Manage the JAPAC Technical Services Vendors by putting in place governance structures to track vendor performance. Leverage vendors to address both short and long term capacity gaps via existing or new vendors. Manage the onboarding process of new suppliers
• RMO Governance  - responsible for providing stakeholders with analytics and business insights that support leaders in making quick business decisions. Analyze data to identify areas for improvement and provide recommendations to accelerate revenue and maximize margin    
• Skills Inventory Management - responsible for ensuring skills are maintained and updated in the PSA tool on a consistent quarterly basis as this is critical for ensuring staffing of domain expertise on high-complexity projects
• Process Improvements - continuously assess and provide recommendations for improvement to resource management processes methodologies and tools to enhance efficiency and effectiveness

Qualifications :

Your Experience 

• PS Resource Management experience in a High Tech Software company
• Strong understanding of resource management principles and best practices
• Excellent communication interpersonal and conflict resolution skills
• Proficiency in resource management software and tools
• Analytical & problem-solving skills with the ability to make data-driven decisions
• Ability to manage multiple projects and priorities simultaneously
• Strategic thinking and business acumen 
• RMCP Certification a Plus

Additional Information :

The Team

The Senior Resource Manager will be a member of the Resource Management Operations Team which is part of the Technical Services Operations team. The Technical Services Operations mission is to drive business partnership to enable seamless service delivery with foundational process and tooling business insights reporting and drive continuous improvements across those areas

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.